Renewals Specialist

AgileBits Inc.

Job Overview

Location

Job Type

Full-time

Full Job Description

📋 Description

• 1Password is growing and we're looking for a Renewals Specialist to join our Customer Experience (CX) team in EMEA.
• In this role, you'll manage the renewals process for a portfolio of existing customer accounts — working cross-functionally with Customer Success Managers (CSMs), Account Executives (AEs), and internal teams to support strong customer retention and long-term relationships.
• Your work connects directly to 1Password's mission of keeping people and businesses safe online.
• Reporting into the Director, Customer Success and Onboarding, this is a fully remote role based in the UK.
• We're looking for a Renewals Specialist with 2+ years of experience in renewals, account management, or customer success within a Software as a Service (SaaS) or technology environment.
• You'll need a solid understanding of SaaS business models, recurring revenue principles, and contract processes.
• Strong communication and interpersonal skills, with a customer-first mindset, are essential.
• You'll also need solid analytical skills with the ability to interpret data and support decision-making.
• Demonstrated experience working collaboratively across teams such as Sales, Customer Success, and Product is required.
• Proficiency with Salesforce (SFDC) and Gainsight, and comfort navigating other commonly used SaaS tools, is necessary.
• You'll be responsible for managing the full renewal lifecycle for existing customer accounts, ensuring timely and accurate contract renewal.
• You'll proactively reach out to customers prior to contract expiration to discuss renewal options and address any concerns.
• You'll build and maintain meaningful relationships with clients to understand their needs and provide tailored solutions.
• You'll collaborate closely with Sales, Customer Success, and Product teams to ensure a seamless renewal experience.
• You'll analyze renewal metrics and trends — including license usage and true-up requirements — to identify areas for improvement and strengthen retention.
• You'll educate customers on the value of 1Password's security solutions and keep them informed on relevant product updates.
• You'll gather and share customer feedback to inform product development and improve overall customer satisfaction.
• You'll ensure all renewal agreements are properly documented and compliant with company policies.

🎯 Requirements

• 2+ years of experience in renewals, account management, or customer success within a Software as a Service (SaaS) or technology environment
• Solid understanding of SaaS business models, recurring revenue principles, and contract processes
• Strong communication and interpersonal skills, with a customer-first mindset

🏖️ Benefits

• Manage the full renewal lifecycle for existing customer accounts, ensuring timely and accurate contract renewal
• Proactively reach out to customers prior to contract expiration to discuss renewal options and address any concerns
• Build and maintain meaningful relationships with clients to understand their needs and provide tailored solutions

🏠 Location

• UK
• Remote work is a part of our DNA, and we're experts at building remote culture.
• Remote work at 1Password does mean working from your home country.
• Some roles in our GTM team are currently being hired for in-person hybrid work in Toronto and Austin.
• These roles will specify on the posting.
• The job posting does not clearly match any of the provided categories.
• However, based on the job description, it appears to be related to Customer Support or Customer Success.
• Therefore, the most specific category that matches is 'Customer Support'.

Skills & Technologies

Remote

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

AgileBits Inc.

Visit Website

About AgileBits Inc.

AgileBits Inc. develops 1Password, a cross-platform password manager that securely stores credentials, secrets, and documents for individuals, families, and enterprises. The Toronto-based company provides browser extensions, desktop and mobile apps, and a command-line tool to generate, fill, and audit passwords while enforcing zero-knowledge encryption. Features include shared vaults, SSH key management, sign-in with SSO, advanced reporting, and developer integrations. The product supports Windows, macOS, Linux, iOS, Android, and ChromeOS, and offers hosted or self-hosted deployment. AgileBits serves millions of users and thousands of organizations worldwide, emphasizing privacy, compliance, and ease of use.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.