Representative 1, Credit & Collections - Commercial

Comcast Corporation

Job Overview

Location

Virtual

Job Type

Full-time

Full Job Description

📋 Description

• As a Representative 1 in Credit & Collections - Commercial at Comcast Corporation, you will play a vital role in managing delinquent accounts for commercial customers, ensuring timely resolution while maintaining positive customer relationships and upholding the company’s commitment to service excellence.
• Day to day, you will review past due commercial accounts, negotiate payment arrangements, utilize multiple systems to resolve billing and payment issues, process payments securely, execute disconnect procedures when necessary, and follow escalation paths to resolve customer concerns—all while adhering to federal, state, and local collection laws and Comcast’s internal policies.
• You will be part of a dynamic, customer-focused team within Comcast’s broader operations, supporting the company’s mission to deliver exceptional experiences through innovation and reliability, guided by principles like the Net Promoter System (NPS) and the Comcast Customer Guarantee.
• In this role, you will develop strong communication, negotiation, and problem-solving skills, gain expertise in credit and collections processes, and build experience in a high-volume, remote environment—positioning you for growth within Comcast’s operations, customer service, or financial operations teams.

🎯 Requirements

• High School Diploma or GED (required)
• 0-2 years of relevant work experience
• Experience working in a remote environment is preferred

🏖️ Benefits

• Access to Comcast’s best-in-class Benefits package, including health, financial, and emotional support resources
• Eligibility for performance-based bonuses (as applicable to non-sales roles)
• Opportunities to engage with Comcast’s Net Promoter System (NPS) and customer experience initiatives
• Support for professional development through training and internal mobility
• Flexible scheduling with variable hours Monday–Friday, 8am–8pm EST, including potential for nights, weekends, and overtime
• Commitment to inclusion, equity, and fair chance hiring practices

Skills & Technologies

Remote

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Comcast Corporation

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About Comcast Corporation

Comcast Corporation is a global telecommunications and media conglomerate headquartered in Philadelphia, Pennsylvania. It operates through two primary segments: Comcast Cable, which provides broadband, video, voice, and wireless services under the Xfinity brand, and NBCUniversal, which owns and operates cable networks, broadcast television, filmed entertainment, and theme parks. The company also owns Sky, a leading European media and entertainment company. Comcast is one of the largest internet and pay-TV providers in the United States, serving millions of residential and business customers. Founded in 1963 as a single-system cable operator, it has grown through acquisitions and infrastructure expansion.

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