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Research Associate

Health Advocate

Job Overview

Location

US Remote

Job Type

Full-time

Full Job Description

📋 Description

• Research Associate role at Health Advocate focused on supporting healthcare navigation through accurate research and resource connection for members, nurses, and advocates.
• Day-to-day responsibilities include researching healthcare systems, documenting provider information, identifying benefit plans, delivering findings to internal teams, responding to member requests, maintaining documentation in internal systems, compiling user-friendly research, tracking cases, ensuring compliance with HIPAA and COBRA, and monitoring trends for escalation.
• Health Advocate is a mission-driven organization and part of Teleperformance in the US, recognized as #95 on the 2024 Fortune 100 Best Companies to Work For® list, with multiple awards for customer service excellence including Stevie® and Best in Biz Awards.
• The role offers opportunities to develop expertise in healthcare systems, improve research and communication skills, grow within a promoted-from-within culture, and make a meaningful impact by simplifying healthcare access for individuals.

Skills & Technologies

Junior

Remote

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Health Advocate

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About Health Advocate

Health Advocate provides health advocacy and navigation, clinical care management, and mental health support to over 12,500 organizations and their members. The company utilizes personal support, data, and technology to improve health outcomes and lower medical costs for its clients' employees. They offer 24/7 support in over 250 languages, with services that are HIPAA-compliant and NCQA-certified & accredited. Health Advocate aims to provide a whole-person approach to support physical, emotional, relational, and financial well-being, leading to improved health outcomes and reduced absenteeism.

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