Job Overview
Location
2 Locations
Job Type
Full-time
Category
Product Management
Date Posted
June 6, 2026
Full Job Description
đź“‹ Description
- • Own and manage a portfolio of carrier relationships as the primary operational contact for retiree health solutions
- • Lead and deliver mid-sized projects independently while supporting larger enterprise initiatives as needed
- • Serve as the main point of contact for carriers, handling day-to-day execution and escalations with urgency and precision
- • Analyze operational data to identify root causes of issues and drive data-informed resolutions
- • Partner with internal teams, external carriers, and third-party vendors to ensure seamless service delivery and system alignment
- • Support new carrier onboarding, system implementations, and ongoing training for team members
- • Gather requirements, validate system updates, and conduct user acceptance testing (UAT) for process enhancements
- • Identify and implement process improvements that reduce manual work, increase efficiency, and minimize operational risk
- • Ensure all deliverables meet accuracy standards, performance metrics, and agreed-upon SLAs
- • Provide guidance and escalation support on complex operational issues affecting carrier performance and compliance
- • Maintain alignment between carrier operations and regulatory requirements in a highly regulated environment
- • Contribute to continuous improvement initiatives aimed at scaling operations while maintaining quality and compliance
- • Collaborate across departments to align carrier workflows with enterprise goals and technology systems
- • Utilize CRM systems and advanced Microsoft Office tools (Excel, PowerPoint, Word, Outlook, Visio) to track performance and report outcomes
- • Support ongoing development and mentoring of junior team members in operational best practices
🎯 Requirements
- • 2+ years of experience in an analyst or similar role
- • Experience managing mid-to-large scale projects
- • Advanced Microsoft Office skills (Excel, PowerPoint, Word, Outlook, Visio)
- • Experience working with CRM systems and data analysis/querying
- • Understanding of operational workflows and process dependencies
- • Experience collaborating with external partners or vendors
- • Experience in a regulated environment
- • Medicare experience is a plus
🏖️ Benefits
- • Competitive total rewards package
- • Continuing education and training opportunities
- • Tremendous potential for growth within a global organization
- • Comprehensive benefits package (details available via provided link)
Skills & Technologies
About Alight, Inc.
Alight, Inc. is a leading cloud-based provider of integrated benefits solutions. The company offers a comprehensive suite of services designed to help employers manage their employee benefits programs effectively. These services include health and wellbeing solutions, retirement plan administration, payroll services, and financial wellbeing tools. Alight focuses on leveraging data and technology to personalize employee experiences, improve health outcomes, and drive financial security for individuals and their families. They serve a diverse range of clients, from small businesses to large enterprises, aiming to simplify complex benefits landscapes and empower employees to make informed decisions about their health, wealth, and wellbeing.
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