Revenue Operations Lead - Post Sales

Abacum Technologies, Inc.

Job Overview

Location

New York City

Job Type

Full-time

Full Job Description

📋 Description

• As the Revenue Operations Lead - Post Sales at Abacum Technologies, Inc., you will be the architect of post-sale efficiency, designing and owning the systems that connect onboarding, customer success, and partner operations to drive net revenue retention (NRR) and strategic business outcomes. This role is critical because it transforms fragmented post-sale motions into a cohesive, measurable engine for growth—directly impacting investor-facing metrics and enabling finance and GTM teams to focus on value creation rather than operational firefighting.
• Day to day, you will design onboarding handoff standards and time-to-value benchmarks, build customer success operational infrastructure including health scores and renewal forecasting, own post-sale partner tracking and its integration into NRR models, and develop reporting suites that surface actionable insights for leadership. You will work embedded across CS, implementation, and partner teams—attending stand-ups, co-designing playbooks, and influencing outcomes through trust and credibility rather than authority.
• You will join Abacum’s Strategy & Operations function within a global, mission-driven company of 100+ people across 30+ nationalities, headquartered in New York with offices in Toronto and Barcelona. Abacum is a leading Business Planning platform trusted by industry leaders like Strava, BetterUp, and Kajabi, backed by over $100M in funding including a recent $60M Series B led by Scale Venture Partners. The company empowers finance teams to shift from number crunching to strategic decision-making through automation, collaboration, and simplified planning.
• In this role, you will have the opportunity to define the first-ever Post-Sales Revenue Operations function at a high-growth SaaS company, directly shaping how NRR is measured, improved, and communicated to investors. You will deepen your expertise in GTM operations, AI-enabled process automation, cross-functional influence, and strategic reporting—gaining visibility into board-level narratives and building a track record of creating systems that are not just designed, but adopted and scaled.

🎯 Requirements

• 5-7 years of professional experience with genuine understanding of the post-sale customer lifecycle, including renewal pressure, onboarding breakdowns, and CS team needs
• Analytically capable: comfortable building and owning reporting, working with CRM and CS tooling data, and knowing what questions the data should answer
• Comfortable using AI tools in day-to-day ops work to automate workflows, accelerate analysis, or build reporting infrastructure
• Proven track record of building process and structure where it didn’t fully exist—creating usable systems, not just theoretical frameworks
• Ability to work across functions (CS, sales, implementation, product) without formal authority, influencing through credibility and trust
• Fintech, FP&A, or finance-adjacent SaaS experience is a meaningful plus

🏖️ Benefits

• Competitive compensation including equity package
• Competitive vacation policy
• Medical Insurance
• L&D budget
• Access to Meditopia (wellbeing platform)
• Language courses (English / Spanish)

Skills & Technologies

REST

Senior

Onsite

Ready to Apply?

Apply Externally

You will be redirected to an external site to apply.

AI Job Fit Analysis

Pro

See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.

Abacum Technologies, Inc.

Visit Website

About Abacum Technologies, Inc.

Abacum Technologies provides cloud-based financial planning and analysis (FP&A) software that unifies data from ERP, CRM and HRIS sources. Purpose-built for mid-market finance teams, the platform automates budgeting, forecasting, reporting and scenario modeling while enabling real-time collaboration across departments. Machine-learning algorithms surface anomalies, predict trends and generate plain-language insights, reducing manual spreadsheet work. SOC 2 Type II compliant, the solution integrates with major accounting, banking and business intelligence tools, giving CFOs and controllers a single source of truth for strategic decision-making and investor reporting.

View Company Profile

Get more remote jobs like this

Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.

Weekly remote jobs and featured talent.

No spam. Only curated remote roles and product updates. You can unsubscribe anytime.