Revenue Operations Manager

ScorePlay Inc.

Job Overview

Location

New York, USA

Job Type

Full-time

Full Job Description

📋 Description

• As the foundational Revenue Operations Manager at ScorePlay, you will be the central architect and owner of the critical systems, processes, and data infrastructure that empower our global Go-To-Market (GTM) teams, encompassing Sales, Customer Success, and Marketing. This is a pivotal, individual contributor role with comprehensive ownership across the entire revenue lifecycle, offering a unique opportunity to shape and scale ScorePlay's commercial engine from its early stages.
• You will be instrumental in defining, meticulously documenting, and consistently maintaining ScorePlay's revenue operating model. This includes establishing clear commercial definitions for prospect tiering, Annual Recurring Revenue (ARR) definitions, and robust pricing and packaging guidelines that will underpin our growth strategy.
• A core responsibility will be to own and continuously evolve end-to-end playbooks for both Sales and Customer Success. These playbooks will guide our teams through the entire deal and customer lifecycle, detailing stages, exit criteria, required assets, methodologies, seamless handoffs between teams, and escalation paths.
• You will establish and manage the deal desk process, implementing crucial pricing and margin guardrails, defining approval workflows, and outlining exception paths to ensure efficient and profitable deal closure.
• Owning the critical quote-to-cash flow in close collaboration with the Finance department, you will ensure clean contracting handoffs, establish clear billing triggers, and guarantee operational readiness post-signature, streamlining the path from deal agreement to revenue realization.
• A key aspect of this role is fostering consistent and effective collaboration and handoffs across all GTM-related departments, including Sales, Customer Success, Marketing, Product, Technology, and Finance, ensuring alignment and shared understanding.
• You will build and maintain essential dashboards and reporting tools that provide actionable insights for the Sales team and leadership, translating complex data into clear, strategic directives.
• Take ownership of pipeline and forecast management, establishing review cadences, refining forecasting methodologies, and ensuring clear visibility of risks and opportunities for leadership.
• Provide critical analytical support for GTM initiatives, including the launch of new market segments, expansion into new geographies, and the execution of marketing campaigns, offering pipeline support and ad hoc insights to drive success.
• Contribute to sales capacity planning, territory design, and target-setting by providing data-driven inputs and diligently tracking performance against objectives.
• You will be the custodian of the revenue tool stack, with a primary focus on our CRM (HubSpot). This includes overseeing its setup, ongoing maintenance, and strategic evolution as ScorePlay scales.
• Design and implement integrations and automations across our revenue systems to significantly reduce manual effort, enhance data flow, and improve overall operational efficiency.
• Define and rigorously enforce revenue data standards, including required fields, workflow rules, validation rules, and continuous accuracy monitoring, ensuring the integrity of our GTM data.
• Drive the adoption of new tools and processes through comprehensive training programs, including onboarding, clear documentation, and ongoing support, ensuring that processes are not just documented but actively utilized.
• Track the rollout and adoption rates of new initiatives, ensuring that processes are effectively implemented and used by the teams.
• Own the logistics for enablement programs, including managing training systems, scheduling sessions, and developing materials covering methodology, frameworks, product knowledge, and essential GTM insights.
• Support the design and ongoing maintenance of variable compensation plans and policies, ensuring they are aligned with our revenue goals and operational realities.
• Take ownership of commission calculations, payout reporting, and ensuring transparency for the sales team.
• Act as a trusted operational partner to Sales, Customer Success, Finance, and Strategy teams, providing essential support and insights.
• Continuously identify operational gaps, inefficiencies, and potential risks, striking a balance between the speed of iteration required for a scaling company and the reliability needed for sustained growth.
• This role offers a unique opportunity to build and own the revenue operating model at a pivotal scaling stage for ScorePlay, with global scope and end-to-end leverage to shape how the company sells, renews, and expands. You will have the chance to grow into broader Rev Ops leadership and build out the function over time within the exciting intersection of Sports, Media, and Technology.

🎯 Requirements

• 3-6 years of experience in Revenue Operations, Sales Operations, or Commercial Operations.
• Proven experience within a B2B SaaS environment, ideally with a focus on sales-led and enterprise-oriented go-to-market strategies.
• Demonstrated hands-on ownership of CRM systems (specifically HubSpot) and core revenue processes (e.g., quote-to-cash, forecasting, pipeline management).
• Strong track record of partnering effectively and closely with Sales leadership and Finance departments.
• Comfort and proven ability to operate effectively within a scaling company environment (e.g., managing operations for a company with $10M-$50M ARR).
• A strong systems and process thinking capability, with the ability to translate ambiguity into clear, actionable rules and workflows.
• Data literacy is essential; you should be comfortable building dashboards, developing forecasts, and creating analytical models.
• A pragmatic operational mindset, focused on improving processes without unnecessary complexity.
• Confidence as a cross-functional partner, with the ability to provide credible pushback and say "no" when necessary.
• Exceptional attention to detail and strong judgment regarding prioritization and identifying what truly matters.

🏖️ Benefits

• Founding ownership: Build and own the revenue operating model at a pivotal scaling stage of a high-growth company.
• Global scope: Partner with teams across Europe, the US, and ANZ, with regular collaboration and travel opportunities to our New York office.
• End-to-end leverage: Shape how ScorePlay sells, renews, expands, and forecasts, building the foundational operational infrastructure that enables scaling.
• Long-term growth: Opportunity to grow into broader Revenue Operations leadership and gradually build out the function over time.
• Unique industry: Work at the exciting intersection of Enterprise SaaS, Sports, Media, and Technology.
• Competitive salary and equity package.
• Comprehensive health benefits (details may vary by region).
• Generous paid time off and holidays.
• Opportunities for professional development and continuous learning.
• A dynamic and inclusive work environment with a passionate team.

Skills & Technologies

Remote

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ScorePlay Inc.

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About ScorePlay Inc.

ScorePlay Inc. provides cloud-based media asset management tailored for sports organizations. Its platform automates ingestion, AI tagging, and distribution of photos and videos to athletes, partners, and fans while enforcing rights and branding rules. Centralized search, real-time sharing links, and analytics help clubs, leagues, and federations maximize content value across social, broadcast, and sponsorship channels.

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