Job Overview
Location
Brazil
Job Type
Full-time
Category
Operations
Date Posted
May 6, 2026
Full Job Description
đź“‹ Description
- • As Revenue Operations Manager at Panoptyc, you will serve as the operational engine connecting go-to-market teams with data and systems to make revenue predictable and drive growth toward $50M ARR.
- • You will own GRR and NRR as north star metrics, oversee the full customer success function including enterprise accounts and verticals, drive retention playbooks, and improve health scoring systems to anticipate churn.
- • You will manage the support function by owning SLA performance, CSAT, and ticket resolution, driving a shift from reactive to proactive support, and ensuring tight coordination with customer success.
- • You will lead the marketing function by holding it accountable to pipeline contribution, developing targeted messaging for enterprise buyers, creating case studies and sales enablement, and coordinating trade shows like NAMA.
- • You will own HubSpot data quality, pipeline hygiene, and reporting, build dashboards for real-time visibility into pipeline health and expansion, partner with sales on forecasting and territory planning, and design scalable processes and handoffs.
- • You will manage a distributed team across US and offshore time zones, lead systems evaluation during financial infrastructure migration, and partner with Finance on forecasting using your retention and expansion data.
- • You will work as a peer to the Senior Director of Sales, aligning on pipeline, handoffs, expansion strategy, and systems to own the full revenue picture together.
- • You will operate within the EOS framework, owning L10s, setting Rocks, using IDS to solve problems, and tracking weekly Scorecard metrics for your functions.
- • You will embody core values of Honest, Obsessive, Urgent, Systematic, and Excellence — especially in transparent metric reporting, deep customer knowledge, bias toward action, process documentation, and high-quality execution.
🎯 Requirements
- • 5+ years of experience across RevOps, customer success leadership, or GTM operations, ideally with exposure to multiple functions
- • Proven experience managing customer-facing teams, not limited to analytics or systems roles
- • Demonstrated ability to manage distributed teams across US and offshore time zones
- • Deep HubSpot proficiency, including ownership of data quality, pipeline hygiene, reporting, and user adoption
- • Strong analytical skills with comfort in BI tools (Looker, Tableau, or equivalent) and Excel/Sheets modeling, including building retention cohort models from scratch
🏖️ Benefits
- • Competitive base salary plus commission/bonus
- • Meaningful equity participation through the company’s ESOP
- • Flexible remote work environment
- • Direct access to a hands-on executive team seeking a true partner in the role
- • Opportunity to build infrastructure, team, and playbooks from the ground up during a high-growth phase
Skills & Technologies
About Panoptyc, Inc.
Panoptyc provides AI-driven theft-detection software for grocery and convenience retailers. Its cloud platform analyzes existing security camera feeds in real time, flagging suspicious behaviors such as skip-scanning, ticket switching, and product concealment. The system integrates with POS data to correlate transactions with video events, generating prioritized alerts for loss-prevention teams. The company serves multi-store chains in North America and Europe, aiming to reduce shrink without additional staffing or hardware.
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