Revenue Operations Manager

📋 Description

• • Legora is on a mission to redefine how legal work gets done, building AI-native solutions in collaboration with legal professionals to empower them to work faster, ask better questions, and unlock new insights. We are a rapidly scaling company, trusted by global firms in over 40 countries, and we are seeking a highly motivated Revenue Operations Manager to join our team in New York City.
• • This pivotal role is designed to scale our revenue engine across the entire customer lifecycle, encompassing everything from initial pipeline creation through to customer expansion and retention. It’s a unique opportunity to blend strategic thinking, deep analytical capabilities, and hands-on operational execution.
• • As the Revenue Operations Manager, you will be a key strategic partner to our Sales, Customer Success, Marketing, and Finance leaders. Your primary responsibility will be to design impactful programs, drive critical performance insights, and operationalize high-impact initiatives that fuel our growth. You will not merely analyze problems; you will be instrumental in building and implementing the solutions.
• • This position is ideal for an individual who excels at thinking in systems and understanding tradeoffs, possesses a passion for data coupled with the ability to translate it into actionable strategies, can seamlessly transition between high-level executive strategy discussions and detailed hands-on execution, and desires comprehensive exposure across the entire revenue funnel.
• • WHAT YOU’LL OWN:
• • REVENUE STRATEGY & PLANNING:
• • Partner closely with Go-To-Market (GTM) leadership to define and execute annual and quarterly strategic plans.
• • Provide critical support for territory design, capacity modeling, and optimal investment allocation to maximize revenue potential.
• • Translate overarching company goals into measurable, actionable GTM operating plans that drive accountability and results.
• • Proactively identify performance gaps within the revenue funnel and recommend strategic interventions to address them.
• • ANALYTICS & PERFORMANCE INSIGHTS:
• • Develop, build, and maintain robust reporting frameworks that provide clear visibility across the entire revenue funnel.
• • Conduct in-depth analysis of pipeline health, conversion rates, forecasting accuracy, and customer expansion metrics to identify trends and opportunities.
• • Deliver actionable insights and recommendations to Sales and Customer Success leadership to inform decision-making and drive performance improvements.
• • Continuously refine and improve KPI definitions and ensure metric consistency across all revenue-generating teams.
• • Support the preparation of executive and board-level reporting, providing clear and concise summaries of revenue performance.
• • OPERATIONAL EXECUTION:
• • Design, implement, and optimize core GTM processes, covering the entire customer lifecycle from Lead generation through to Close, Renew, and Expand.
• • Own and manage critical GTM workflows, including lead routing, opportunity management, and customer lifecycle tracking, ensuring efficiency and accuracy.
• • Collaborate effectively with the GTM Systems team to identify and implement necessary tooling enhancements and optimizations.
• • Drive improvements in forecasting discipline and maintain high standards of pipeline hygiene to ensure data integrity and reliability.
• • Actively work to reduce manual work, eliminate inefficiencies, and streamline operations across the revenue teams.
• • CROSS-FUNCTIONAL PARTNERSHIP:
• • Serve as a strategic thought partner and trusted advisor to:
• • Sales leadership, focusing on pipeline health, sales performance, and productivity enhancements.
• • Customer Success leadership, providing analysis on renewals, expansion opportunities, and churn drivers.
• • Marketing leadership, offering insights into lead quality, funnel conversion rates, and marketing attribution.
• • Finance leadership, collaborating on forecasting accuracy, Annual Recurring Revenue (ARR) modeling, and performance tracking.
• • You will be expected to challenge existing assumptions, bring data-driven evidence to all debates, and actively influence strategic decisions across the organization.
• • WHAT SUCCESS LOOKS LIKE:
• • Establishing clear, consistent visibility into funnel performance and key revenue drivers.
• • Becoming a trusted and indispensable partner to GTM leaders.
• • Delivering data-backed recommendations that directly influence investment decisions and strategic priorities.
• • Building and maintaining scalable processes that demonstrably improve operational efficiency and forecasting accuracy.
• • WHY THIS ROLE IS HIGH-IMPACT:
• • You will be positioned at the very core of our company's growth strategy, influencing critical aspects of our business.
• • You will have the opportunity to influence where we invest our resources, how we approach sales, the accuracy of our forecasts, and our strategies for customer retention and expansion.
• • This is not simply a reporting role; it is a leverage role where your insights and actions will have a significant multiplier effect on our revenue generation capabilities.
• • You will collaborate globally with teams and clients in Stockholm, New York, London, and Sydney, gaining exposure to diverse markets and perspectives.
• • You will contribute to meaningful work that shapes how thousands of legal professionals utilize AI daily, making a tangible impact on the legal industry.