Revenue Operations Manager, GTM Technology & Deal Operations

Cyara Inc.

Job Overview

Location

United States

Job Type

Full-time

Full Job Description

📋 Description

• Lead the design, implementation, and optimization of revenue operations processes across GTM technology and deal operations to ensure scalable, accurate, and efficient revenue cycles.
• Serve as the primary owner of CRM (Salesforce) configuration and data integrity, ensuring alignment between sales, marketing, and customer success teams on deal pipelines, forecasting, and territory management.
• Collaborate with Sales Enablement and IT to deploy, maintain, and enhance GTM technology stack tools including CPQ, contract management, and revenue recognition platforms.
• Develop and enforce standardized deal approval workflows, pricing guidelines, and discount approval matrices to reduce revenue leakage and ensure compliance with corporate policies.
• Analyze sales data and deal trends to identify operational bottlenecks, forecast inaccuracies, and revenue risks, then drive process improvements with cross-functional stakeholders.
• Partner with Finance to align sales metrics, commission structures, and revenue reporting with GAAP and internal financial controls.
• Create and maintain dashboards and reports that provide real-time visibility into deal velocity, win rates, pipeline health, and quota attainment for leadership and sales teams.
• Act as the liaison between Sales Operations, Legal, and Finance to streamline contract execution, reduce cycle times, and ensure accurate deal documentation in CRM.
• Implement automation and workflow rules in CRM and associated tools to reduce manual data entry, eliminate redundant tasks, and improve data quality across the GTM ecosystem.
• Train and support sales reps, account executives, and operations staff on CRM usage, deal process adherence, and technology tools to drive adoption and compliance.
• Monitor and report on KPIs tied to revenue operations efficiency, including forecast accuracy, deal cycle length, and quote-to-cash timing.
• Stay current on industry best practices in revenue operations and recommend technology upgrades or process changes that enhance scalability and reduce operational friction.
• Ensure all revenue-related processes comply with internal controls, audit requirements, and regulatory standards.
• Support global expansion initiatives by adapting deal operations workflows to regional compliance, tax, and legal requirements.
• Document all revenue operations processes, policies, and system configurations to ensure continuity and knowledge transfer across teams.

🎯 Requirements

• Proven experience in Revenue Operations, Sales Operations, or Deal Operations within a SaaS or technology company
• Expert-level proficiency in Salesforce CRM, including configuration, reporting, and automation
• Hands-on experience with CPQ, contract management, or revenue recognition platforms (e.g., Conga, DocuSign, Zuora)
• Strong analytical skills with the ability to interpret complex sales data and translate insights into operational improvements
• Demonstrated success in implementing and optimizing revenue technology stacks
• Experience working closely with Finance, Legal, and Sales teams to align processes and reporting

🏖️ Benefits

• Competitive salary and performance-based bonus structure
• Comprehensive health, dental, and vision insurance
• Unlimited PTO and flexible work arrangements
• Professional development stipend for certifications and training

Skills & Technologies

Onsite

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Cyara Inc.

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About Cyara Inc.

Cyara provides an automated customer experience assurance platform that validates and monitors voice, web, and mobile customer journeys. Its cloud-based system tests IVRs, chatbots, and agent connections to ensure quality, performance, and compliance across global contact centers and digital channels, helping enterprises accelerate deployments and reduce risk.

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