RMA Lead

TensorWave, Inc.

Job Overview

Location

Las Vegas, Nevada

Job Type

Full-time

Full Job Description

📋 Description

• Manage the end-to-end Return Merchandise Authorization (RMA) lifecycle across all TensorWave data center sites, ensuring efficient tracking, delivery, and return of defective hardware.
• Oversee monthly inventory reviews with Data Center RMA/Inventory Specialists at each site to maintain accurate critical spares stock levels and prevent operational disruptions.
• Ensure 100% accuracy in Data Center Infrastructure Management (DCIM) and ERP systems by validating physical layout, equipment placement, and asset status across all locations.
• Conduct quarterly audits of inventory cages and data center floors to confirm physical inventory matches digital records and maintain compliance with internal standards.
• Collaborate with hardware vendors to coordinate RMA processes, resolve ticketing issues, and ensure timely replacement of failed components.
• Enforce company privacy standards for defective media handling, including adherence to NIST 800-88 protocols for secure data destruction and decommissioning of storage devices.
• Maintain accurate, auditable records of all media handling activities across every data center site, ensuring compliance with data privacy regulations.
• Review and verify shipping and receiving documentation for all inbound and outbound hardware, correcting discrepancies and ensuring proper chain-of-custody tracking.
• Coordinate third-party vendor technician visits by ensuring sites are notified in advance and that vendor contact details are provided to local RMA specialists and data center managers.
• Oversee repair completion timelines and enforce strict adherence to safety, security, and Clean Room protocols during all hardware repair activities.
• Validate that all vendor repairs meet TensorWave’s quality standards and that replaced parts are correctly logged into inventory and asset management systems.
• Conduct quarterly reviews of procurement processes to ensure data centers remain adequately stocked with critical spare components and resolve any procurement bottlenecks.
• Provide guidance and support to Data Center RMA/Inventory Specialists and Data Center Managers on RMA workflows, inventory procedures, and compliance requirements.
• Maintain visual proficiency in identifying IT hardware components including CPUs, DIMMs, SFP types, Fiber connectors, DDR RAM generations, and form factor differences.
• Ensure all asset tagging, barcoding, and QR code systems are properly implemented and maintained for rapid audit reconciliation and asset tracking.
• Monitor compliance with international shipping regulations for cross-border hardware movement, including Commercial Invoices, AES filings, and ATA Carnets where applicable.
• Promote operational efficiency by applying 5S/Lean principles within warehouse and inventory cage environments to optimize space utilization and workflow.
• Serve as the primary liaison between data center operations, procurement, logistics, and hardware vendors to align RMA and inventory processes with business objectives.
• Uphold TensorWave’s standards for excellence, collaboration, and impact by driving continuous improvement in RMA and inventory management practices.

🎯 Requirements

• 2+ years managing staff
• 2+ years working with hardware vendors along with experience utilizing their ticketing and RMA processes
• 2+ years in inventory management, logistics, or warehouse operations, preferably within a high-tech or data center environment
• Strong understanding of shipping/receiving procedures and RMA workflows
• Ability to identify various IT components (CPUs, DIMMs, SFP types, Fiber connectors)
• Proficiency with inventory management software and ticketing systems (e.g., ServiceNow, Jira, NetBox)

🏖️ Benefits

• Stock Options
• 100% paid Medical, Dental, and Vision insurance for Employees
• Company Health Savings Account Contributions
• 100% paid Short Term and Long Term Disability Insurance for Employees
• Life and Voluntary Supplemental Insurance Options
• Flexible PTO

Skills & Technologies

Fiber

Senior

Onsite

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TensorWave, Inc.

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About TensorWave, Inc.

TensorWave develops and operates an AI accelerator cloud built on AMD Instinct GPUs, targeting large-scale model training and inference. The platform offers on-demand and reserved compute with high-bandwidth memory, InfiniBand networking, and container orchestration, delivered through a web console and API. Designed for generative AI, LLM fine-tuning, and HPC workloads, the service emphasizes AMD performance at competitive pricing, supported by 24/7 operations teams. Based in Las Vegas, Nevada, the company serves hyperscalers, research labs, and enterprises needing GPU capacity beyond NVIDIA ecosystems.

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