RN, instED Clinical Resource Center-POOL

📋 Description

• • As an RN in the instED Clinical Resource Center, you will be at the forefront of delivering high-quality, patient-centered acute care remotely, serving adults with complex medical needs.
• • Your primary role will involve providing expert telephonic nurse triage, ensuring that all incoming referrals are clinically appropriate and meet the stringent standards of instED.
• • You will leverage your extensive clinical judgment to assess patient acuity, prioritize care needs, and make critical decisions in accordance with established instED policies and procedures.
• • A key responsibility will be identifying emergent situations and acting swiftly to facilitate appropriate referrals to the emergency department when the clinical situation demands immediate intervention.
• • You will be instrumental in providing clear, concise, and compassionate clinical advice and patient education over the phone, empowering patients to understand and manage their health.
• • A significant aspect of your role will be the meticulous tracking and review of lab results. You will ensure all ordered labs are resulted, patients are appropriately notified of their outcomes, and collaborate closely with instED physicians and nurse practitioners to manage any necessary follow-up.
• • Effective communication with patients is paramount; you will engage with them to provide essential education and detailed instructions regarding recommended follow-up care, ensuring continuity and adherence to treatment plans.
• • Accurate and timely documentation in real-time is crucial. You will maintain comprehensive patient records, reflecting the care provided and decisions made, adhering to best nursing practices.
• • You will actively participate in Quality Assurance activities, contributing to the continuous improvement of care delivery processes and enhancing the overall patient experience.
• • Your insights will be valuable in the development and design of the instED Now platform. You will provide constructive feedback and innovative suggestions to drive platform enhancements and optimize user experience.
• • This role offers a unique opportunity to work within a dynamic, fast-paced healthcare delivery environment, adapting quickly to evolving workflows while maintaining a positive and professional demeanor.
• • You will engage with a diverse patient population, demonstrating a strong ability to adapt your communication and care approach to meet the needs of individuals from various racial, ethnic, gender identity, socioeconomic, disability, and English proficiency backgrounds.
• • Exceptional verbal communication skills are essential, including the proven ability to de-escalate callers who may be upset or distressed, consistently providing high-quality customer service.
• • You will embrace a willingness to learn and implement best practices in delivering home-based and telehealth care, staying abreast of the latest advancements in remote patient management.
• • Collaboration is key; you will work effectively as a team player, contributing to a supportive and efficient work environment.
• • Fluency in Spanish or Portuguese is a highly preferred asset, enabling you to connect with a broader range of patients and enhance care accessibility.
• • You will be responsible for obtaining and maintaining active RN licensure in all states where instED operates, demonstrating a commitment to regulatory compliance and patient access.
• • This position offers the flexibility of remote work, allowing you to contribute to patient care from the comfort of your home, while still being an integral part of the instED team.
• • You will be a vital link in the care continuum, ensuring that patients receive timely, appropriate, and compassionate acute care, regardless of their location.
• • The role demands a proactive approach to patient management, anticipating needs and proactively addressing potential health concerns through effective telephonic intervention.
• • You will contribute to the mission of instED by providing accessible, high-quality acute care in place, making a tangible difference in the lives of adults with complex medical conditions.