Run Operations Manager — Tenant Find

Dwelly Inc.

Job Overview

Location

London, UK

Job Type

Full-time

Full Job Description

📋 Description

• As Run Operations Manager — Tenant Find at Dwelly Inc., you will own the day-to-day execution of the Tenant Find vertical, ensuring seamless operation from property listing and marketing through viewings, applicant screening, referencing, and move-in. This role is critical to maintaining service quality and operational consistency as the company scales its integrated agency network from 50+ to 250+ people.
• You will lead a multi-layered team by managing 5–10 Team Coordinators who oversee lettings negotiators, enforcing adherence to SOPs, driving performance against key metrics (e.g., time-to-let, viewing-to-offer conversion), and resolving escalations that require judgment beyond the coordinator level. Your focus will be on data-driven decision-making, proactive risk mitigation, and sustaining high service standards across distributed operations.
• Dwelly is a fast-growing, AI-enabled lettings and property management platform headquartered in London, scaling through a roll-up strategy that acquires estate agencies and integrates them into a tech-enabled platform. Backed by top-tier investors, the company combines deep real estate expertise with technology and operations to disrupt the antiquated residential rental industry across the UK, EU, and US.
• In this role, you will develop expertise in managing high-volume, KPI-driven operations at scale, refine your leadership in multi-site, distributed workforce environments, and contribute directly to transforming one of the world’s largest consumer industries. You will build accountability, coach teams to raise performance standards, and partner cross-functionally with Product Management, Payments, Property Management, and central teams to ensure cohesive agency operations.

🎯 Requirements

• 7–10+ years in hands-on operational management, including 3–5+ years running 100+ people through a multi-layer structure (managing coordinators/team leads who manage individual contributors)
• Experience in contact centres, customer support at scale, BPO, outsourced services, field operations, retail, or branch networks — high-volume, KPI-driven environments with distributed workforces where service level is the product
• Exceptionally organised and detail-oriented; fluent in reading dashboards and making evidence-based decisions when metrics drift
• Proven people skills in hiring, performance management, coaching, and building standards across hundreds of people via a coordinator layer
• Experience in fast-growing, operationally-intensive businesses with multi-site/multi-branch structures and managing distributed alongside on-the-ground teams
• Track record of navigating 5x+ year-over-year growth and its operational consequences

🏖️ Benefits

• Competitive salary with potential for equity options based on performance and integration success
• Opportunity to solve one of the world’s most complex problems in the largest consumer industry (residential rentals), improving experiences for over 5M UK households and 100M+ across EU and US
• Work with a strong operational and technical team disrupting the most antiquated industry globally, backed by top-tier investors
• Culture rooted in customer obsession, passion for invention, operational excellence, and long-term thinking
• Chance to take pride in building transformative systems and being able to say, 'hell yeah, that was me that did it all'

Skills & Technologies

Onsite

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Dwelly Inc.

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About Dwelly Inc.

Dwelly is a real estate technology company that provides a comprehensive platform for managing rental properties. Their solution streamlines operations for landlords and property managers, offering tools for tenant screening, rent collection, lease management, and maintenance requests. Dwelly aims to simplify the complexities of property management, making it more efficient and less time-consuming. The company serves a diverse range of clients, from individual landlords to larger property management firms, helping them optimize their portfolios and enhance tenant experiences within the residential real estate sector.

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