Sales Account Manager (Kuala Lumpur)

Fresha.com Ltd

Job Overview

Location

Kuala Lumpur

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for beauty, wellness, and self-care businesses in Kuala Lumpur, building and maintaining strong relationships to drive adoption and monetization of the Fresha platform.
• Identify, qualify, and onboard new business clients including salons, barbershops, spas, medspas, fitness studios, and health practices within the Kuala Lumpur market.
• Conduct in-person and virtual demonstrations of the Fresha all-in-one platform, highlighting features such as appointment booking, point-of-sale, customer records management, marketing automation, loyalty programs, inventory tracking, and team management.
• Collaborate with local business owners to understand their operational challenges and tailor Fresha’s solutions to meet their specific needs, increasing platform utilization and retention.
• Drive revenue growth by upselling and cross-selling additional Fresha services, including financial technology solutions and integrated marketing tools linked to Instagram, Facebook, and Google.
• Track and report on key performance metrics including client acquisition, contract renewals, platform engagement, and revenue targets on a weekly and monthly basis.
• Work closely with the General Manager, South East Asia, to align regional sales strategies with Fresha’s global growth objectives and market expansion plans.
• Provide feedback to product and support teams based on direct client interactions to improve platform usability and address pain points in the local market.
• Represent Fresha at local industry events, networking gatherings, and business expos to increase brand visibility and generate new leads within the beauty and wellness sector.
• Maintain accurate and up-to-date client records in CRM systems, ensuring all communications, agreements, and follow-ups are documented and actionable.
• Resolve client concerns promptly and effectively, acting as a trusted advisor to ensure high customer satisfaction and long-term partnership retention.
• Stay informed on trends in the beauty, wellness, and self-care industries in Malaysia to anticipate client needs and position Fresha as the leading operational solution.
• Coordinate with marketing and customer success teams to execute localized campaigns that drive client acquisition and engagement in the Kuala Lumpur region.
• Manage a portfolio of existing clients, conducting regular check-ins to ensure platform adoption, identify expansion opportunities, and reduce churn.
• Achieve and exceed monthly and quarterly sales targets set by the regional leadership team.
• Operate with autonomy in a fast-paced, dynamic environment, taking initiative to prospect, close, and nurture client relationships without constant oversight.

🎯 Requirements

• Proven experience as an Account Manager or Sales Representative in B2B SaaS, tech platforms, or service-based industries
• Demonstrated ability to build relationships with small to medium-sized business owners in the beauty, wellness, or fitness sectors
• Strong communication and presentation skills with the ability to conduct product demos and negotiate contracts
• Experience using CRM systems and tracking sales metrics to meet targets
• Willingness to travel within Kuala Lumpur and surrounding areas for client meetings and events
• Self-motivated with a track record of working autonomously and managing a full sales cycle

🏖️ Benefits

• Competitive base salary with uncapped commission structure
• Performance bonuses tied to individual and team revenue targets
• Flexible working hours and hybrid work options
• Access to Fresha’s platform for personal use and professional development

Skills & Technologies

Onsite

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Fresha.com Ltd

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About Fresha.com Ltd

Fresha.com Ltd operates a cloud-based booking and payments platform for beauty and wellness businesses. Headquartered in London, the company provides free appointment-scheduling software, integrated card processing, and consumer marketplace tools that let salons, spas, barbershops, and fitness studios manage calendars, accept online bookings, send automated reminders, sell products, and process in-store or no-show payments. Founded in 2015 as Shedul, the service rebranded to Fresha in 2020 and now supports tens of thousands of venues across more than 120 countries, processing millions of appointments monthly through web and mobile applications.

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