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Sales Development Representative

Level AI Inc.

Job Overview

Location

Bay Area, California

Job Type

Full-time

Full Job Description

📋 Description

• As a Sales Development Representative (SDR) at Level AI Inc., you will be a pivotal player in our go-to-market strategy, acting as the initial point of contact for prospective clients and laying the groundwork for our sales success. You will be instrumental in identifying and engaging potential customers, understanding their unique business challenges, and demonstrating how Level AI's groundbreaking AI-native platform can revolutionize their customer engagement and contact center operations.
• Your primary responsibility will be to generate qualified sales opportunities by proactively researching, identifying, and reaching out to key decision-makers within target organizations. This involves a deep dive into understanding the landscape of customer service, quality assurance, and agent performance within various industries, and pinpointing companies that stand to gain the most from our advanced AI solutions.
• You will craft and execute creative, personalized outreach campaigns across multiple channels, including email, phone, and social media. This requires a strategic approach to messaging, ensuring that each communication resonates with the prospect's specific needs and pain points, and clearly articulates the value proposition of Level AI's platform.
• A significant part of your role will involve conducting thorough prospect research to understand their business objectives, current technology stack, and competitive landscape. This intelligence will enable you to tailor your conversations and position Level AI's solutions effectively, building rapport and trust from the very first interaction.
• You will be responsible for qualifying leads based on established criteria, ensuring that the opportunities passed to the Account Executive team are well-vetted and have a high probability of conversion. This involves asking insightful questions, actively listening to prospect responses, and assessing their fit with Level AI's ideal customer profile.
• Collaborating closely with the Sales and Marketing teams is crucial. You will provide valuable feedback from the front lines of customer engagement to inform marketing strategies and product development, ensuring our messaging and offerings remain relevant and competitive.
• You will maintain meticulous records of all prospect interactions and pipeline activities within our CRM system, ensuring data accuracy and providing clear visibility into your progress and the overall sales funnel.
• Staying abreast of industry trends, competitive intelligence, and the latest advancements in AI and customer engagement technology is essential. This continuous learning will empower you to engage in more informed and impactful conversations with prospects.
• You will be expected to meet and exceed monthly and quarterly targets for qualified opportunities generated, contributing directly to the company's revenue growth and market expansion.
• This role offers a unique opportunity to be at the forefront of the AI revolution in customer engagement. You will work with a cutting-edge product that leverages Large Language Models to transform contact centers into strategic assets, empowering organizations to elevate customer experience and drive sustainable growth.
• As part of a Series C startup, you will experience a dynamic and fast-paced environment, with ample opportunities for professional development and career advancement. You will be part of a team dedicated to innovation and committed to making a significant impact in the AI industry.
• Your success will be measured by your ability to build a robust pipeline of high-quality leads, your effectiveness in engaging prospects, and your contribution to the overall sales team's performance. You will hone your skills in prospecting, strategic communication, and understanding complex business needs, setting a strong foundation for a successful career in sales.
• You will be a key contributor to Level AI's mission of reimagining contact centers and empowering businesses with actionable insights derived from customer interactions, ultimately driving better customer experiences and fostering long-term business success.

🎯 Requirements

• Proven experience in a Sales Development Representative (SDR), Business Development Representative (BDR), or similar outbound prospecting role, preferably within a SaaS or technology company.
• Demonstrated success in generating qualified leads and building sales pipelines through cold calling, email outreach, and social selling.
• Excellent communication, interpersonal, and active listening skills, with the ability to articulate complex value propositions clearly and persuasively.
• Strong research and analytical skills, with the ability to understand prospect business needs and tailor outreach strategies accordingly.
• Familiarity with CRM software (e.g., Salesforce) and sales engagement platforms (e.g., Outreach, SalesLoft).
• Self-motivated, results-oriented, and a proactive approach to achieving targets in a fast-paced environment.

🏖️ Benefits

• Competitive salary and performance-based commission structure.
• Comprehensive health, dental, and vision insurance.
• Stock options in a rapidly growing Series C startup.
• Opportunities for professional development and career advancement within a dynamic AI company.
• Generous paid time off and company holidays.
• Collaborative and innovative work environment in the heart of the Bay Area.

Skills & Technologies

Onsite

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Level AI Inc.

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About Level AI Inc.

Level AI delivers an end-to-end contact center platform powered by cutting-edge generative AI, revolutionizing customer experiences and operational efficiency. Their comprehensive suite provides AI Virtual Agents, 100% Auto-QA, real-time agent assistance, and actionable customer insights for contact center leaders, agents, and CX teams. Serving diverse industries including financial services, healthcare, and retail, Level AI empowers businesses to build customer-obsessed operations globally. By automating workflows and delivering real-time intelligence, the platform enables teams to focus on exceptional service, validated by customer outcomes such as a 25% increase in CSAT and 90% time saved in QA monitoring. Level AI has also been recognized as a Gartner Cool Vendor in Customer Service & Support Technology.

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