Job Overview
Location
Egypt
Job Type
Contract
Category
Product Management
Date Posted
June 13, 2026
Full Job Description
đź“‹ Description
- • Serve as the first point of contact for inbound leads seeking residential and commercial roofing and construction services, engaging clients with warmth, professionalism, and curiosity.
- • Conduct personalized phone conversations to answer inquiries, clarify service offerings, provide general pricing guidance, and outline project timelines based on client needs.
- • Collect and document critical customer information including project scope, property location, and specific construction requirements to ensure accurate handoffs to sales and project management teams.
- • Perform pre-call market research using Google Earth and other tools to review property details and tailor talking points, ensuring each interaction feels informed and relevant.
- • Qualify leads based on interest level, project readiness, and fit, ensuring only high-potential prospects are advanced to the sales team.
- • Maintain a proactive follow-up cadence to nurture leads, prevent drop-offs, and ensure every lead receives timely and consistent communication.
- • Log all client interactions, notes, and outcomes accurately and completely in the CRM system to support seamless pipeline management and team collaboration.
- • Partner closely with the sales team to ensure smooth, timely transitions of qualified leads and provide regular feedback on call performance, lead quality, and conversational insights.
- • Operate during U.S. business hours (9AM - 5PM EST) to align with client time zones and support U.S.-based construction clients effectively.
- • Demonstrate resilience and persistence by maintaining a positive attitude and professional demeanor through rejection and high-volume inbound inquiries.
- • Manage multiple leads simultaneously while maintaining organized, up-to-date records and ensuring no client is overlooked or left without a next step.
- • Build strong rapport quickly in every interaction, making clients feel genuinely heard, valued, and understood from the first moment of contact.
- • Operate independently with high standards, minimal supervision, and a self-motivated approach to achieving daily call volume and lead qualification targets.
- • Contribute to team improvement by sharing observations on client pain points, common objections, and successful conversation patterns.
- • Drive client satisfaction through thorough information gathering, clear communication, and reliable follow-through that enhances the overall customer experience.
- • Set the tone for long-term client relationships by shaping positive first impressions and establishing trust during initial outreach.
🎯 Requirements
- • 1+ year of experience in sales, customer service, or a similar client-facing role
- • Experience using CRM software to log interactions and manage lead data accurately
- • Hands-on experience with research tools such as Google Earth or similar platforms for property or market research
- • Proven track record of managing follow-up sequences and nurturing leads without prompting
- • Natural rapport-builder with ability to make clients feel comfortable and valued within moments of conversation
- • Detail-oriented with consistent accuracy in capturing and documenting customer information
🏖️ Benefits
- • Fully remote work from home with flexible scheduling within U.S. business hours (9AM - 5PM EST)
- • Opportunity to work with a reputable construction company known for quality craftsmanship and client-first culture
- • Supportive team environment that values initiative, quality, and professional growth
- • Direct impact on client journey and sales pipeline from day one
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Scale Army
Scale Army Careers is a remote-talent marketplace that sources, vets and places top sales, marketing and technical professionals across Latin America and Africa into full-time roles with high-growth U.S. companies. Operating under the same umbrella as Scale Army, the platform pairs candidates with vetted 40-hour-per-week engagements, provides onboarding guidance, monthly check-ins and equipment stipends, and channels consistently strong performers into progressively higher-impact opportunities to build long-term, dollar-based careers.
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
Similar Opportunities
Harris Computer Systems Corporation
3 months ago
Ensemble Health Partners LLC
3 months ago
Novanta Inc.
3 months ago
First American Financial Corporation
3 months ago