Job Overview
Location
India - Mumbai
Job Type
Full-time
Category
Product Management
Date Posted
February 26, 2026
Full Job Description
đź“‹ Description
- • At NICE, we are driven by a relentless ambition to challenge our limits and play to win. We set the highest standards and consistently execute beyond them. If you share this drive and are looking for a career opportunity that will ignite your passion, then NICE is the place for you.
- • As a Sales Development Representative (SDR) for our Customer Experience (CX) division, you will be the crucial first point of contact for our prospective customers and partners. This role offers a unique opportunity to engage with a diverse range of individuals and businesses, making an incredible first impression for NICE across multiple channels, including phone, website chat, email, and social media.
- • Your primary mission will be to generate high-quality sales qualified leads (SQLs) for our Corporate and Enterprise sales teams. You will be instrumental in fueling the sales pipeline by identifying and engaging with potential clients who stand to benefit significantly from NICE's innovative solutions.
- • You will be responsible for providing prompt and professional responses to all inbound inquiries. Simultaneously, you will proactively engage target customers through outbound calls, emails, and social outreach, demonstrating a keen understanding of their potential needs and how NICE can address them.
- • This role demands close collaboration with our Marketing, Channel, and Sales teams. You will work in tandem to continuously identify new target accounts and employ a variety of sophisticated prospecting techniques to ensure successful engagement and lead generation.
- • A key aspect of your role will involve supporting marketing initiatives. This includes generating interest for events, webinars, and promotions, ensuring strong attendance, and diligently following up on marketing-generated leads to convert them into sales qualified opportunities.
- • You will need to possess exceptional communication and presentation skills, capable of building immediate confidence and credibility with every interaction. Your ability to articulate complex solutions in a clear, simplified, and persuasive manner will be paramount.
- • Flexibility and confidence are essential attributes for this role. You must be comfortable navigating dynamic situations and confidently explaining intricate concepts to diverse audiences.
- • You will be expected to develop and maintain a solid understanding of prospecting and qualification techniques, ensuring that every lead generated is well-vetted and aligned with our sales objectives.
- • Excellent customer service skills are non-negotiable, as you will be the ambassador of the NICE brand, ensuring a positive and professional experience for all prospects.
- • A strong understanding of both sales and marketing environments will enable you to effectively bridge the gap between marketing efforts and sales outcomes.
- • You will be tasked with a proven track record of meeting and exceeding business generation targets, demonstrating your ability to drive tangible results.
- • Proficiency in working with CRM systems and prospecting tools is essential for managing your pipeline, tracking interactions, and optimizing your outreach strategies.
- • This role is an individual contributor position, reporting into the Manager, Sales Development, CX. You will be part of a dynamic team within a global company that is a market leader in its domains.
- • NICE Ltd. is a global enterprise software company with a significant presence, providing solutions used by over 25,000 businesses worldwide, including 85 of the Fortune 100. Our software helps organizations deliver extraordinary customer experiences, fight financial crime, and ensure public safety. We manage over 120 million customer interactions and monitor over 3 billion financial transactions daily. Recognized as an innovation powerhouse in AI, cloud, and digital technologies, NICE is consistently lauded as a market leader, employing over 8,500 professionals across more than 30 countries.
🎯 Requirements
- • Bachelor’s degree in business, Marketing, Communications, or a similar field, or equivalent work experience.
- • 2+ years of experience in a sales or business development role.
- • Exceptional communication, presentation, and interpersonal skills, with the ability to articulate complex concepts clearly and build rapport.
- • Proven track record of meeting or exceeding lead generation or sales targets.
- • Experience with CRM and prospecting tools (e.g., Salesforce, LinkedIn Sales Navigator).
- • Strong understanding of sales and marketing principles, including prospecting and qualification techniques.
🏖️ Benefits
- • Opportunity to work with a market-leading, global technology company.
- • Comprehensive training and development programs to foster career growth.
- • Competitive salary and performance-based incentives.
- • Hybrid work model (NiCE-FLEX) with 3 days remote and 2 days in the office per week.
- • Collaborative and dynamic work environment with opportunities for innovation and creativity.
- • Potential for internal career advancement across multiple roles, disciplines, domains, and locations.
Skills & Technologies
Remote
Degree Required
About NICE Ltd.
NICE Ltd. is an Israeli-headquartered global enterprise software company that provides cloud platforms for customer engagement, workforce optimization, financial crime and compliance, and advanced analytics. Founded in 1986, it serves contact centers, financial institutions, and public safety organizations with solutions for recording, analytics, robotic process automation, and AI-driven insights. The company operates worldwide, with major offices in the United States, Europe, and Asia-Pacific, supporting clients in improving operational efficiency, customer experience, and regulatory compliance through data-driven decision-making.
