Sales Enablement & Training Specialist (SDR – BPO/Call Center)

Hangar Aviation Technologies, Inc.

Job Overview

Location

South Africa - Johannesburg

Job Type

Contract

Full Job Description

📋 Description

• Lead the onboarding and training of all new Sales Development Representatives (SDRs) in a BPO/call center sales environment
• Design, develop, and continuously improve structured sales training and enablement programs covering onboarding, product knowledge, sales methodology, and performance improvement modules
• Create and manage training content and work modules within a Learning Management System (LMS) platform
• Coach, mentor, and manage SDRs and team leads to drive performance, quality, and consistency in outbound sales activities
• Build and maintain lead lists in collaboration with sales and operations teams to ensure accurate and actionable prospecting pipelines
• Ensure SDRs are trained on lead management, outreach sequencing, and CRM best practices to maximize conversion efficiency
• Partner with sales leadership to align training programs with performance goals, KPIs, and business objectives
• Implement and optimize operational workflows, sales enablement automations, and process standards across the SDR function
• Monitor SDR performance metrics and deliver targeted coaching, retraining, and performance interventions based on data-driven insights
• Serve as the subject matter expert on sales development best practices within a BPO and outsourced sales environment
• Ensure all training materials and processes comply with operational standards and are consistently updated to reflect evolving sales strategies
• Utilize remote collaboration tools including Slack, Zoom, Google Workspace, and Asana to deliver training, conduct coaching sessions, and manage team workflows
• Maintain technical proficiency with CRM platforms (e.g., Salesforce, HubSpot), sales engagement tools, dialers, and lead sourcing systems
• Operate exclusively within US time zones (EST–PST) to support alignment with US-based clients and sales teams
• Ensure all training and enablement activities are delivered remotely with full accountability for remote team performance and engagement
• Drive continuous improvement of sales enablement systems by identifying gaps, testing new methodologies, and scaling successful programs
• Maintain strict adherence to operational processes and enforce repeatable, scalable training standards across all SDRs
• Collaborate with quality assurance and operations teams to integrate call coaching, performance tracking, and compliance standards into training curriculum
• Act as the primary liaison between training, sales, and operations teams to ensure seamless execution of sales enablement initiatives
• Deliver training content in a fully remote environment with no in-person interaction required
• Manage training documentation, version control, and knowledge repositories to ensure accessibility and consistency across global SDR teams

🎯 Requirements

• Prior experience in a sales management, supervisor, or team lead role within a BPO, call center, or high-volume sales environment
• Proven experience training, coaching, and managing SDR or inside sales teams
• Non-negotiable: Must have prior experience working in a fully remote environment, be fluent with remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar), and have experience working with US or UK-based companies
• Strong understanding of sales development roles, outbound prospecting, and lead management
• Demonstrated ability to create structured training programs, work modules, and enablement content
• High level of technical proficiency and comfort working with LMS platforms, CRMs, and sales tools

🏖️ Benefits

• Work with fast-growing global companies
• Build a long-term, remote career
• Competitive pay
• Real growth opportunities

Skills & Technologies

Remote

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Hangar Aviation Technologies, Inc.

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About Hangar Aviation Technologies, Inc.

Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.

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