Job Overview
Location
South Africa - Johannesburg
Job Type
Contract
Category
Product Management
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • Onboard and train new Sales Development Representatives (SDRs) on outbound sales techniques, CRM usage, and standardized sales processes in a high-volume BPO or call center environment.
- • Coach SDRs and SDR Team Leads on call techniques, messaging frameworks, and objection handling to improve conversion rates and pipeline velocity.
- • Develop, update, and maintain clear, actionable training materials including playbooks, SOPs, and Learning Management System (LMS) modules for scalable onboarding and continuous learning.
- • Ensure SDRs consistently follow lead management protocols, outreach sequencing rules, and CRM data hygiene standards to maximize efficiency and reporting accuracy.
- • Monitor SDR performance metrics in real time and deliver targeted, data-driven coaching sessions to address skill gaps and reinforce best practices.
- • Collaborate directly with sales leadership to align training initiatives with KPIs, pipeline targets, and overall sales strategy.
- • Serve as a hands-on player-coach by actively participating in daily sales activities, including outbound calling and lead qualification, to model effective behaviors.
- • Provide ongoing support to SDRs during ramp-up periods to accelerate time-to-productivity and reduce early attrition.
- • Maintain and optimize sales enablement resources to reflect evolving product offerings, market conditions, and feedback from frontline teams.
- • Partner with HR and operations teams to refine hiring criteria and onboarding workflows based on performance data and coaching outcomes.
- • Utilize remote collaboration tools including Slack, Zoom, Google Workspace, and Asana to coordinate training schedules, share feedback, and manage documentation across distributed teams.
- • Ensure all training and enablement activities comply with the expectations of US- and UK-based client companies served by the BPO model.
- • Track and report on training effectiveness through metrics such as SDR ramp time, call volume, conversion rates, and CRM adoption.
- • Act as the primary point of contact for SDRs seeking clarification on processes, tools, or sales scripts.
- • Identify recurring challenges in the sales process and propose simple, repeatable solutions to improve team-wide performance.
- • Maintain a structured, process-driven approach to all training and enablement activities to ensure consistency across a high-turnover, remote SDR team.
🎯 Requirements
- • Prior experience as an SDR, Senior SDR, or SDR Team Lead in a BPO, call center, or high-volume outbound sales environment
- • Experience coaching or mentoring SDRs (formally or informally)
- • Strong understanding of outbound prospecting, lead qualification, and CRM usage
- • Comfortable working in structured, process-driven sales environments
- • Non-negotiable: Prior experience working fully remote, fluency with remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar), and experience working with US- or UK-based companies
🏖️ Benefits
- • Competitive pay
- • Real growth opportunities
- • Remote work arrangement
- • Connection with fast-growing global companies
Skills & Technologies
About Hangar Aviation Technologies, Inc.
Provider of an online platform that connects aircraft owners and operators with certified pilots and instructors for on-demand charter, rental, training and ferry flights. The marketplace vets pilots, manages scheduling, payment and insurance, giving owners access to qualified crew while enabling pilots to find work across piston, turboprop and jet aircraft nationwide. Based in Austin, Texas, the company serves private owners, flight schools, charter operators and corporate flight departments seeking flexible pilot staffing solutions.
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