Job Overview
Location
Sydney, AUS
Job Type
Full-time
Category
Product Management
Date Posted
June 22, 2026
Full Job Description
đź“‹ Description
- • Support sales teams by providing technical expertise to assess customer needs and recommend tailored solutions using ConnectWise’s suite of products and services.
- • Conduct product demonstrations and proof-of-concept evaluations at both technical and business levels to showcase value and drive sales adoption.
- • Research, analyze, and document customer requirements to produce cost-benefit reports and technical proposals that align with client business goals.
- • Prepare and contribute to technical responses for RFPs and RFQs, ensuring accuracy and alignment with customer specifications.
- • Deliver technical training to clients and relay customer feedback to product development teams to inform future enhancements.
- • Act as a key technical liaison between sales, product, and implementation teams to ensure seamless customer onboarding and adoption.
- • Represent ConnectWise’s technology solutions to both business and technical stakeholders in a consultative, solution-oriented manner.
- • Independently manage projects and processes with minimal supervision, applying discretion and judgment to optimize product configurations for customer success.
- • Maintain up-to-date knowledge of ConnectWise products, industry trends, and evolving MSP business processes through continuous learning and training.
- • Coach and review the work of junior team members when applicable, fostering a culture of technical excellence and collaboration.
- • Engage with technology solution providers including MSPs, VARs, MDPs, TSPs, and internal IT teams to understand their operational challenges and position ConnectWise solutions effectively.
- • Utilize CRM systems (e.g., Salesforce), CPQ tools, and business management applications (e.g., PSA, ticketing, sales operations) to support sales workflows and customer tracking.
- • Travel up to 20-30% to meet with clients, attend industry events, and support on-site demonstrations and engagements.
- • Work in a hybrid environment based in Sydney, Australia, balancing remote collaboration with in-person client and team interactions.
🎯 Requirements
- • 3+ years of relevant experience in sales engineering or pre-sales roles
- • Strong background in MSP (Managed Service Provider) environment, either within an MSP or supporting MSPs as a vendor
- • Proven experience conducting product demonstrations and proof-of-concept executions
🏖️ Benefits
- • Hybrid work model with onsite and remote flexibility
- • 20-30% travel opportunity for client engagement and professional development
- • Access to ongoing training and professional development resources
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About ConnectWise, LLC
ConnectWise provides business management and cybersecurity software for technology service providers. Its cloud platform integrates remote monitoring, ticketing, billing, and automation tools used by managed service providers and IT departments worldwide. The company also offers cybersecurity solutions including endpoint detection, threat hunting, and compliance services. Founded in 1982 and headquartered in Tampa, Florida, ConnectWise serves thousands of partners through its channel-focused model and extensive integration ecosystem.
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