Sales Supervisor

Distro, Inc.

Job Overview

Location

Nairobi, Nairobi City

Job Type

Full-time

Full Job Description

📋 Description

• Lead, manage, and develop a team of international Sales Development Representatives (SDRs) with full end-to-end accountability for their performance and growth.
• Drive daily outbound prospecting operations to align with global KPIs, ensuring consistent improvement in conversion rates, call volumes, and lead pipeline health.
• Monitor and optimize individual and team KPIs through data-driven analysis, identifying performance gaps and implementing targeted corrective actions.
• Conduct daily floor operations oversight, including real-time tracking of call metrics, connection rates, and pipeline velocity to maintain operational efficiency.
• Deliver ongoing coaching and development through one-on-one sessions, Performance Improvement Plans (PIPs), and structured training programs.
• Perform real-time shadowing and interactive role-plays to refine SDR pitch delivery, objection handling, and communication techniques.
• Design and execute continuous training initiatives to elevate team skills, maintain messaging consistency, and improve sales effectiveness.
• Prepare and present comprehensive operational reports and forecasts to regional management, translating data into actionable strategic insights.
• Implement immediate action plans based on performance trends to ensure sustained growth and achievement of sales targets.
• Manage team scheduling to ensure full coverage of the U.S. Eastern Standard Time (EST) operational window (8:00 AM – 8:00 PM EST).
• Coordinate shift distribution across the team to provide dedicated coverage for Pacific Standard Time (PST) hours, with 3–4 supervisors assigned to PST coverage.
• Foster a high-performance culture rooted in accountability, continuous learning, and results-driven behavior.
• Ensure all team operations comply with legal employment standards under Kenya Labor Laws, including proper documentation and statutory benefit administration.
• Serve as the primary point of contact for SDR team performance, escalation, and operational alignment with global sales objectives.
• Maintain accurate records of team metrics, coaching outcomes, and training participation for audit and reporting purposes.
• Collaborate with regional leadership to refine sales strategies, adjust targeting criteria, and adapt outreach tactics based on performance data.
• Support recruitment and onboarding efforts for new SDRs by participating in interviews and evaluating candidate fit for high-volume outbound sales environments.

🎯 Requirements

• +2 years of proven experience in leadership roles, team management, SDR operations, inside sales, or corporate sales training
• Strong decision-making and analytical mindset heavily oriented toward data and KPIs
• Outstanding communication skills tailored for coaching and performance feedback
• Proven ability to manage, motivate, and scale large operational teams in fast-paced environments
• Experience working with international sales teams and coordinating across U.S. time zones (EST and PST)
• Familiarity with sales metrics such as call volume, connection rate, and lead pipeline health

🏖️ Benefits

• Competitive base salary
• Legal employment contract under Kenya Labor Laws from day one
• Mandatory statutory benefits including NHIF, NSSF, paid annual leave, and public holidays
• Supervisor commissions

Skills & Technologies

Remote

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Distro, Inc.

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About Distro, Inc.

Distro provides an AI‑powered global hiring platform that automates resume vetting, candidate screening and matching, interview scheduling, contractor payments and payroll/EOR services to help companies recruit and onboard talent across 200+ countries.

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