Job Overview
Location
CAFLO: Carrier-Home Florida Remote Location, Remote City, FL, 33412 USA
Job Type
Full-time
Category
Product Management
Date Posted
June 18, 2026
Full Job Description
đź“‹ Description
- • Manage post-sales order modifications, change requests, delivery updates, and post-booking corrections using ERP systems such as SAP.
- • Investigate and resolve fulfillment issues including shipping delays, pricing discrepancies, material shortages, mis-ships, and product configuration errors.
- • Coordinate with Operations, Purchasing, Logistics, and Technical Support teams to ensure timely and accurate resolution of customer and order-related issues.
- • Validate all documentation and ensure compliance with commercial policies, pricing terms, warranty requirements, and financial controls.
- • Serve as the primary point of contact for customers and internal sales teams regarding order status, delivery milestones, invoicing concerns, and credit/debit memo requests.
- • Support high-priority projects and key customer accounts by managing escalations and providing timely updates on issue resolution and expected timelines.
- • Monitor order progress from booking through shipment and delivery, proactively identifying risks or potential delays in fulfillment.
- • Collaborate with warehouse, scheduling, and logistics teams to support on-time delivery performance and resolve freight claims when necessary.
- • Validate shipping documentation including bill of lading and packing lists to ensure accuracy and regulatory compliance.
- • Facilitate warranty and quality-related claim processes by gathering required documentation and coordinating cross-functional communication.
- • Maintain accurate and organized order files, customer communications, and fulfillment records in accordance with standard work procedures.
- • Participate in process improvement initiatives to reduce recurring order errors, enhance efficiency, and improve customer satisfaction.
- • Provide feedback on upstream order quality issues and support enhancements to standard work, documentation templates, and system workflows.
- • Use SAP or other enterprise systems to analyze order data, track issues, and support reporting needs for operational and financial reconciliation.
- • Assist with returns processing and documentation required for financial reconciliation and audit readiness.
- • Ensure adherence to all company policies, approval workflows, and compliance standards for post-sales operations.
🎯 Requirements
- • High School Diploma or GED
- • 2+ years of experience in customer service, order management, post-sales support, or supply chain operations
- • Proficiency with ERP systems (SAP strongly preferred)
- • Strong problem-solving skills and ability to navigate complex issues involving multiple stakeholders
- • Excellent communication skills with ability to manage customer expectations professionally
- • High attention to detail with strong organizational and multitasking abilities
🏖️ Benefits
- • Medical, Dental, and Vision coverage with wellness incentives
- • Paid vacation (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), and paid holidays (up to 13 days)
- • Retirement benefits, short-term and long-term disability coverage, and life insurance with accidental death and dismemberment
- • Tuition assistance, health savings account (HSA), health care spending account, and dependent care spending account
- • Birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, and military leave
- • Eligibility for short-term cash incentives subject to plan requirements
Skills & Technologies
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About Carrier Global Corporation
Carrier Global Corporation is a global provider of heating, ventilating, air-conditioning, and refrigeration (HVACR) systems for residential, commercial, and industrial markets. The company designs, manufactures, and services energy-efficient climate control solutions, including chillers, heat pumps, air handlers, and digital building automation technologies. Founded in 1915 by Willis Carrier, the inventor of modern air conditioning, it operates manufacturing and service facilities around the world, supporting customers in reducing energy consumption and carbon footprints while enhancing indoor comfort and food safety.
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