Salesforce Developer III

📋 Description

• • As a Salesforce Developer III at LivePerson, you will be instrumental in shaping and advancing our enterprise conversational AI and digital transformation initiatives. You will play a pivotal role in designing, implementing, and managing robust Salesforce solutions that directly support and align with the strategic objectives of our Customer Care organization. This position is crucial for translating intricate business requirements into scalable, high-performance Salesforce features, leveraging your deep expertise in configuration, custom development, and seamless system integration. Your contributions will directly impact how leading global brands connect with millions of consumers, powering nearly a billion conversational interactions monthly and unlocking the full potential of conversational AI for superior business outcomes. Your work will be at the forefront of innovation, contributing to LivePerson's recognition as the #1 Most Innovative AI Company in the world by Fast Company.
• • In your day-to-day activities, you will be responsible for the end-to-end design and implementation of sophisticated Salesforce solutions, ensuring they are meticulously aligned with overarching business goals across marketing, sales, and service departments. A key aspect of your role will involve translating complex business requirements into actionable Salesforce features, adhering strictly to best practices in both declarative configuration and custom development. You will focus on building highly scalable solutions, which will include the development and refinement of Flows, custom objects, validation rules, Apex classes, and dynamic Lightning components. Furthermore, you will be tasked with integrating Salesforce with various external systems, utilizing your proficiency in REST/SOAP APIs and middleware tools to ensure data flows seamlessly and securely. Collaboration will be a cornerstone of your work, as you will work closely with product owners, business analysts, and other technical stakeholders to thoroughly gather requirements, conduct detailed design reviews, and ensure all solutions meet the highest standards. You will also be responsible for meticulously documenting all implemented solutions, including detailed user stories and technical processes, to ensure knowledge transfer and maintainability. Coordinating training sessions, conducting walkthroughs, and facilitating knowledge transfer to other team members will be essential to empower the wider organization. Ensuring the proper deployment of solutions and adherence to environment strategies for all releases, followed by providing critical post-deployment support, will be a core responsibility. You will actively manage configuration items such as profiles, permission sets, page layouts, and automations, ensuring the integrity and security of the Salesforce environment. Maintaining clean data practices through proactive deduplication, validation rules, and robust system governance will be paramount. Additionally, you will stay abreast of the latest Salesforce releases, proactively researching and recommending relevant AppExchange solutions and contributing to the ongoing development of our platform governance strategies.
• • You will be joining a dynamic global team at LivePerson, a recognized leader in trusted enterprise conversational AI and digital transformation. Our award-winning Conversational Cloud platform empowers leading brands worldwide to connect with millions of consumers, processing nearly a billion conversational interactions each month. We pride ourselves on providing uniquely rich data analytics and advanced safety tools that unlock the power of conversational AI for enhanced business outcomes. LivePerson has been celebrated for its innovation, earning accolades such as Fast Company's #1 Most Innovative AI Company in the world, and recognition from Newsweek, Gartner, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace. This is an environment where uniqueness is embraced, growth is a constant, and every team member is empowered to create their own success.
• • In this role, you will have significant opportunities for professional growth and development. You will gain invaluable experience working with cutting-edge conversational AI technologies and large-scale enterprise Salesforce implementations, potentially across multiple clouds. You will deepen your expertise in advanced Salesforce development, including Apex, Lightning Web Components, Flows, and integrations. By collaborating with cross-functional teams and contributing to high-impact projects, you will enhance your problem-solving skills and your ability to manage complex deliverables in a fast-paced environment. You will also have the chance to contribute to process improvements and learn new technologies, supported by robust learning and development programs and allocated stipends, ensuring you continuously reach your full potential and stay at the forefront of the industry. This role offers a unique chance to make a tangible impact on how global brands engage with their customers through innovative AI-driven solutions.