Salesforce Engagement Manager - PM / BA (529)

Ubiminds Talent Solutions LLC

Job Overview

Location

Remote

Job Type

Full-time

Full Job Description

📋 Description

• Lead end-to-end delivery of Salesforce implementation projects with a focus on Service Cloud and Field Service solutions.
• Facilitate discovery sessions, workshops, and requirements-gathering activities with business stakeholders to define project scope and objectives.
• Translate business requirements into actionable project plans for technical and implementation teams.
• Create, manage, and maintain detailed project plans including timelines, milestones, resource allocation, and deliverables.
• Identify, monitor, and mitigate project risks and dependencies throughout the project lifecycle.
• Drive consistent stakeholder communication and deliver executive-level reporting on project status, risks, and outcomes.
• Coordinate User Acceptance Testing (UAT) processes, including test case design, participant scheduling, and issue resolution tracking.
• Plan and execute training programs to prepare end users for new Salesforce functionality and ensure smooth adoption.
• Lead change management initiatives using structured frameworks to maximize user adoption and realize measurable business value.
• Define, track, and report on project KPIs, adoption metrics, and ROI indicators to demonstrate the impact of Salesforce investments.
• Support go-live activities and provide post-implementation stabilization support to address transition challenges.
• Act as the primary liaison between business users, implementation partners, technical teams, and leadership stakeholders.
• Conduct cross-functional working sessions to align business needs with technical capabilities and ensure shared understanding across teams.
• Ensure all project deliverables meet quality standards and are completed on schedule within defined scope and budget constraints.
• Maintain comprehensive documentation of requirements, decisions, changes, and project artifacts throughout the implementation process.
• Collaborate with global teams across multiple regions to coordinate timelines, resources, and communication for multinational Salesforce deployments.
• Promote a user-centered approach to implementation by prioritizing usability, process efficiency, and long-term system sustainability.
• Engage with enterprise-level teams to align Salesforce initiatives with broader organizational goals and digital transformation strategies.
• Participate in strategic planning for Salesforce transformation programs with global impact and high visibility.

🎯 Requirements

• 5+ years of experience in project management, program management, and business analysis
• Proven experience delivering Salesforce implementation projects
• Strong background in requirements gathering and documentation, stakeholder management, project planning and execution, risk and issue management, User Acceptance Testing (UAT), training coordination, and change management
• Experience leading workshops and cross-functional working sessions
• Familiarity with Salesforce Service Cloud and/or Salesforce Field Service
• English proficiency at C1/C2 level (written and verbal)

🏖️ Benefits

• Lead strategic Salesforce transformation programs with global impact
• Play a key role in driving adoption, process improvement, and business outcomes
• Collaborate with international stakeholders and enterprise-level teams
• Full support from Ubiminds, including career guidance, HR, and administrative services
• Remote-first culture with opportunities for international growth and leadership exposure

Skills & Technologies

Remote

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Ubiminds Talent Solutions LLC

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About Ubiminds Talent Solutions LLC

Ubiminds is a technology talent provider that embeds senior Latin American software engineers and product teams into North American companies. Acting as the legal employer, it handles payroll, compliance, and benefits while clients direct day-to-day work. Services cover staff augmentation, dedicated squads, and executive search for roles in engineering, product, UX, and data. Founded in 2019, the company is headquartered in Florianópolis, Brazil, with legal entities in the U.S. and operations across Brazil, Mexico, Colombia, Argentina, and Chile.

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