SAP Implementation Engineer

Laurel Technologies, Inc.

Job Overview

Location

Remote, US

Job Type

Full-time

Full Job Description

📋 Description

• We're looking for a technically skilled Implementation Engineer to support our clients' ongoing technical operations and critical system transitions.
• In this role, you'll work alongside our Principal Partner Engineers to ensure seamless integrations between Laurel and client Practice Management Systems (PMS), ERP platforms, and other business-critical systems.
• A key focus of this role is supporting clients operating within complex ERP environments. Hands-on experience with SAP S/4HANA is important, including an understanding of ERP integrations, data flows, system dependencies, and troubleshooting across connected platforms.
• This is a hybrid role that combines DevOps monitoring, technical troubleshooting, ERP and PMS integrations, and client-facing support.
• You'll be the escalation point for internal teams when integrations fail, systems go down, or data isn't flowing correctly.
• You'll investigate issues across Laurel, SAP S/4HANA and other ERP environments, Practice Management Systems, APIs, and related integration layers to identify root causes and coordinate resolutions.
• While much of your work happens behind the scenes, you'll also interact directly with client technical contacts to diagnose issues, coordinate fixes, support system migrations and ERP transitions, and ensure their billing operations run smoothly.
• You'll build new and/or customize existing Boomi processes for client system integration with Laurel, work with clients to test deployed Boomi processes, and support clients transitioning between billing systems.
• You'll also monitor integration health across all client environments, respond to unexpected shutdowns and flow exceptions, and troubleshoot data flow issues from Laurel through to client PMS systems.
• You'll serve as Level 2 technical escalation for sync issues, support Principal Partner Engineers with complex troubleshooting, and diagnose issues spanning multiple systems.
• You'll communicate directly with client IT/technical contacts during escalations and outages, explain technical issues and resolutions in clear, non-technical language, and coordinate with client technical teams to resolve integration issues on their end.
• You'll build relationships with key client technical contacts for faster issue resolution, participate in weekly check-in meetings with larger clients, and provide status updates during incidents.
• You'll work with a small, highly skilled team where your contributions directly impact customer success.
• You'll develop and leverage knowledge of how data flows through our entire ecosystem to solve problems other teams can't.

🎯 Requirements

• 3-5 years of technical experience in integration engineering, DevOps, technical support, or similar role
• Strong troubleshooting skills: Ability to trace data flow across multiple systems and identify where things break
• API and database experience: Comfortable working with REST APIs, SQL queries, and database concepts
• Integration platforms: Experience with iPaaS tools (Boomi, MuleSoft, or Zapier similar)
• System monitoring: Familiarity with alerting systems, log analysis, and proactive monitoring
• Client-facing communication: Ability to explain technical concepts to non-technical stakeholders and manage expectations during incidents
• Pressure management: Calm and methodical when responding to time-sensitive issues affecting client billing operations
• Problem-solving mindset: You dig into complex issues until you find the root cause, not just surface symptoms

🏖️ Benefits

• Great employee benefits, including equity and 401K
• Bi-annual, in-person company off-sites, in unique locations, to grow and share time with the team
• An opportunity to perform at your best while growing, making a meaningful impact on the company's trajectory, and embodying our core values: understanding your 'why', dancing in the rain, being your whole self, and sanctifying time
• An equal opportunity employer, with a diverse and inclusive culture that encourages people from all walks of life to bring their unique, diverse perspectives to work
• A chance to work with a small, highly skilled team where your contributions directly impact customer success
• A chance to develop and leverage knowledge of how data flows through our entire ecosystem to solve problems other teams can't

🏙️ Location

• Remote, US
• Worldwide/anywhere
• Engineering
• Parent Category
• Engineering
• 0.95
• The job title 'SAP Implementation Engineer' and the description's focus on technical skills, integration engineering, and DevOps monitoring suggest a strong fit with the 'Engineering' category.
• The role's emphasis on troubleshooting, system monitoring, and client-facing communication also aligns with the 'Engineering' category.
• The job description's use of technical terms and concepts, such as SAP S/4HANA, Boomi, and iPaaS tools, further supports the 'Engineering' category.
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• null
• US
• true

Skills & Technologies

Python

JavaScript

REST

OAuth

Remote

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Laurel Technologies, Inc.

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About Laurel Technologies, Inc.

Laurel provides enterprise software that automates business workflows and decision-making for financial institutions. Its platform uses machine learning to digitize and optimize loan processing, compliance reporting, risk management, and related back-office operations, enabling banks and credit unions to increase speed, accuracy, and transparency while reducing manual labor and operational costs. Customers integrate Laurel’s cloud-based APIs and white-label interfaces with core banking systems to modernize legacy processes without disruption.

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