Job Overview
Location
Illinois Remote Work, More...
Job Type
Full-time
Category
Data Science
Date Posted
June 23, 2026
Full Job Description
đź“‹ Description
- • Serve as a Scaled Customer Success Associate supporting a high-volume portfolio of Public Safety clients across the U.S., ensuring full adoption and sustained value realization of CommandCenter Software products.
- • Own the end-to-end customer journey from initial go-live through annual renewal cycles, guiding agencies to consistent product usage through scalable, tech-enabled processes.
- • Monitor customer health using data analytics to identify low-usage or at-risk accounts, and execute targeted digital outreach campaigns to re-engage users and drive adoption.
- • Build and refine the "Scaled" playbook by designing efficient, automated workflows that deliver a "white-glove" customer experience to hundreds of agencies simultaneously.
- • Develop and maintain a library of self-service resources including "How-to" videos, best practice guides, and troubleshooting content tailored to public safety customers.
- • Manage and moderate customer community forums, fostering peer-to-peer learning by curating content, answering questions, and highlighting successful use cases.
- • Translate complex technical workflows into simple, actionable guidance that enables non-technical users to maximize the functionality of Motorola Solutions’ software.
- • Collaborate cross-functionally with product, engineering, and sales teams to align customer feedback with product improvements and ensure seamless customer experiences.
- • Maintain accurate customer records and activity tracking in CRM systems such as Salesforce and Gainsight to support data-driven decision-making and reporting.
- • Proactively respond to customer needs, uphold service commitments, and ensure no customer issue falls through the cracks despite managing a large, distributed portfolio.
- • Contribute to continuous improvement of customer success processes by identifying inefficiencies and proposing scalable solutions that reduce manual effort while increasing impact.
- • Travel up to 25% to meet with key clients, attend industry events, or support on-site training and adoption initiatives as needed.
- • Adhere to all security protocols required by the U.S. Department of Justice’s Criminal Justice Information Services (CJIS) Security Policy, including passing a stringent fingerprint background check.
🎯 Requirements
- • High School diploma or Bachelor’s degree with 3+ years of experience in a customer-facing role in Customer Advocacy, Sales, or Public Safety
- • Must be able to obtain and maintain background clearance as required by U.S. government customers
- • Proficiency in CRM tools such as Salesforce and Gainsight
- • Demonstrated ability to create clear, actionable self-service content for technical products
- • Strong written communication skills with emphasis on clarity and scalability
- • Exceptional time management and prioritization skills for managing a high-volume customer portfolio
🏖️ Benefits
- • Incentive Bonus Plans
- • Medical, Dental, and Vision benefits
- • 401K with Company Match
- • Generous Paid Time Off Packages
- • Paid Parental & Family Leave
- • Employee Stock Purchase Plan
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Motorola Solutions, Inc.
Motorola Solutions, Inc. is a communications and analytics company headquartered in Chicago, Illinois. It designs, manufactures and services mission-critical two-way radios, body-worn and in-vehicle video systems, command-center software, managed and support services, and broadband LTE solutions for public safety, government, utilities, transportation and commercial customers worldwide. The company traces its origins to the original Motorola founded in 1928 and was spun off in 2011, focusing exclusively on public safety and professional communications after selling its mobile handset business. Its products are used by police, fire, emergency medical services, military and industrial workforces for secure, reliable real-time voice, data and video communications.
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