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Scheduling Coordinator - On site, Dublin

Agilent Technologies, Inc.

Job Overview

Location

Ireland-Remote Location-Little Island

Job Type

Full-time

Full Job Description

📋 Description

• Coordinate service visits in accordance with site schedule, manage associated standards, parts, and IT requests for successful service completion.
• Support vendor hosting, manage permits, and assist service engineers during service visits.
• Serve as the first point of contact for customers for scheduling or operational queries.
• Perform daily administrative duties, including quotation requests, purchase orders, and cost reconciliation.
• Track out-of-scope costs and report regularly to account managers.
• Attend operational calls, customer meetings, and manage high volumes of emails.
• Manage customer assets, ensuring accurate inventories and managing new instrument additions, removals, and changes.
• Monitor performance metrics to ensure maintenance and repair requests are completed within agreed timeframes with minimal disruption.
• Work with scheduling applications, such as SAP CRM System and SmartSheet.
• Collaborate with team members, customers, and stakeholders to achieve customer satisfaction.
• Schedule vendor inductions, comply with customer vendor management requirements, and ensure risk assessments, training records, and documentation are in place.
• Manage repair requests to minimize instrument downtime.
• Proactively monitor schedule adherence to planned preventative maintenance.
• Manage shipment and tracking of off-site instruments.
• Maintain high standards of data management, including inventory, service metrics, schedules, and costings.
• Collect and upload vendor service reports onto customer CMMS software and close associated work orders.
• Adhere to customer gowning and PPE requirements in clean room areas and laboratories.

🎯 Requirements

• Third-level qualification, preferably in science.
• Ability to be a key team player, take ownership, and help colleagues with a positive attitude.
• Ability to manage sudden changes in priorities.
• Proven ability to problem-solve and multi-task.
• Strong planning, organizational, and time management skills, with the ability to prioritize tasks and meet deadlines.
• Excellent communication skills, with effective interpersonal and cross-functional collaboration skills.
• Ability to work independently with limited managerial input.
• Knowledge of planning and administrative tools, preferably SAP/Smartsheet.
• Proven fluency in English (verbal and written).
• Willingness and enthusiasm to participate in ongoing training and development.

🏖️ Benefits

• Full-time weekly schedule.
• Option to work remotely.
• Competitive pay range determined by role, level, and location.
• Additional factors, including job-related skills, experience, and relevant education or training, influence individual pay.
• Equal opportunity employer, with consideration for employment without regard to protected categories under all applicable laws.

🏠 Location

• City: Dublin
• Region: Ireland
• Country Code: IE
• Is Remote: False

Skills & Technologies

Remote

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Agilent Technologies, Inc.

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About Agilent Technologies, Inc.

Agilent Technologies, Inc. is a global life-sciences and diagnostics company that designs and manufactures instruments, software, services, and consumables for laboratories. Its products enable chemical analysis, genomic and proteomic research, pharmaceutical development, and clinical diagnostics. Operating in three segments—Life Sciences & Applied Markets, Diagnostics & Genomics, and Agilent CrossLab—the company serves academic, government, biotechnology, and industrial customers, supporting advances in food safety, environmental monitoring, and precision medicine worldwide.

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