Scientist Field Applications (m/w/d)

📋 Description

• • Are you a passionate scientist with a knack for explaining complex biological concepts and a desire to empower researchers? Integrated DNA Technologies (IDT), a proud member of the Danaher Corporation, is seeking a highly motivated and experienced Scientist - Field Applications (m/w/d) to join our dynamic Archer EMEA Customer Success team. This is a remote position, specifically covering the DACH region, offering the opportunity to make a significant impact in the life sciences, diagnostics, and biotechnology sectors.
• • At IDT, we are united by a shared commitment to innovation and a mission to accelerate scientific breakthroughs. Our work directly contributes to life-changing advances in areas such as cancer research, infectious disease diagnostics, and the study of rare genetic disorders. You will be an integral part of a culture that fosters belonging, where your unique perspective is valued, and continuous improvement is at the core of everything we do. By leveraging the robust Danaher Business System, you will help transform groundbreaking ideas into tangible, real-world impact, driving innovation at the speed of life.
• • As a Scientist - Field Applications, your primary responsibility will be to deliver exceptional technical support and comprehensive education to our valued customers across the DACH region. You will be the go-to expert for ensuring the successful adoption and optimal utilization of Archer’s cutting-edge Next Generation Sequencing (NGS) product lines. Your role is crucial in driving customer satisfaction and fostering long-term retention by providing expert-level training, adept troubleshooting, and insightful pre-sales technical consultation, all within a field-based capacity.
• • This exciting role reports to the Associate Director, Customer Success EMEA, and you will collaborate closely with a talented team of professionals dedicated to scientific excellence and customer success. You will be empowered to work remotely, contributing your expertise to advance genomics breakthroughs and shape a healthier, brighter future for all.
• • Key responsibilities will include coordinating and conducting hands-on Next Generation Sequencing (NGS) library preparation trainings for the Archer product lines directly at customer sites. This involves preparing training materials, demonstrating best practices, and ensuring participants gain practical proficiency. You will also be responsible for delivering remote customer education sessions via video calls, covering essential topics related to library preparation and data analysis, catering to diverse learning needs and geographical locations.
• • A significant part of your role will involve investigating and resolving post-sales customer inquiries and troubleshooting complex technical issues. You will engage with customers via email and phone, providing timely and accurate solutions to ensure their research progresses without interruption. Collaborative problem-solving will be essential, as you will work closely with other members of the customer success team to tackle challenging cases and share knowledge, fostering a collective approach to customer support.
• • Furthermore, you will play a vital role in supporting the Sales team by participating in pre-sales customer conversations. Your technical expertise will be invaluable in articulating the benefits of our products, answering technical questions, and helping potential clients understand how our solutions can meet their specific research needs, thereby contributing directly to business growth.
• • This position requires a proactive and customer-centric individual who is passionate about science and dedicated to helping others succeed. You will be at the forefront of scientific advancement, working with innovative technologies and contributing to impactful research across various life science disciplines. Your ability to communicate complex scientific information clearly and effectively, both verbally and in writing, will be paramount to your success in this role. You will be a key ambassador for IDT and Archer products, building strong relationships with scientists and researchers throughout the DACH region.