Job Overview
Location
Remote, United States
Job Type
Part-time
Category
Customer Support
Date Posted
June 16, 2026
Full Job Description
📋 Description
- • This seasonal Customer Support Representative role at Trackwrestling (powered by FloSports) is critical to ensuring wrestlers, coaches, and event organizers have a seamless experience using the platform during peak wrestling season from September 2026 to March 2027.
- • Day-to-day responsibilities include providing timely, friendly, and professional support via phone and email, actively listening to customers, troubleshooting technical and platform issues, identifying root causes, escalating outages or concerns, maintaining customer accounts, and meeting performance expectations while assisting supervisors with special projects.
- • The Customer Support Team at Trackwrestling plays a vital role in delivering the best wrestling software in the world by serving as the voice of the customer and driving improvements to the user experience during high-volume periods.
- • In this role, the representative will develop strong problem-solving and communication skills, gain deep familiarity with the Trackwrestling platform, build expertise in customer service for sports technology, and contribute directly to improving the experience for athletes and organizers in the wrestling community.
🎯 Requirements
- • Two or more years of customer service experience preferred
- • Two or more years of experience on the Trackwrestling platform preferred
- • Strong verbal and written communication skills, including the ability to clearly explain technical issues and resolution steps
🏖️ Benefits
- • Opportunity to work remotely within the United States
- • Flexible schedule with daytime, evening, and weekend shifts during peak periods
- • Commitment to diversity, equity, and inclusion through blind recruiting practices
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About FloSports Inc.
FloSports Inc. is an American subscription-based sports streaming company founded in 2006. It produces and distributes live events and original content across more than 25 niche sports, including wrestling, cycling, track and field, gymnastics, cheerleading, and motorsports. The company operates proprietary technology platforms that handle live production, digital distribution, and subscription management. FloSports partners with collegiate athletic conferences, national governing bodies, and individual leagues to broadcast competitions that receive limited coverage from mainstream media. Headquartered in Austin, Texas, it monetizes through monthly and annual streaming memberships and advertising partnerships.
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