Job Overview
Location
Remote
Job Type
Full-time
Category
HR & Recruiting
Date Posted
July 10, 2026
Full Job Description
đź“‹ Description
- • Provide exceptional customer service via phone and email to support school communities during book fairs.
- • Help facilitate book orders for schools and coordinate with other team members to ensure each school is fully taken care of.
- • Focus on live queue coverage and standard, documented workflows.
- • Answer customer inquiries via phone and email.
- • Provide personal customer service to the contact running the book fair at the school.
- • Check in with the contact at the school to help run their fair.
- • Distribute resources to the book fair contact to assist in book fair planning and operation.
- • Provide internal support for Business Development Reps and Account Managers.
- • Use Google Sheets, Slack, and Salesforce to facilitate customer requests and update the CRM.
- • Operate and help instruct customers on how to use the Square register.
🎯 Requirements
- • Excellent communication and interpersonal skills.
- • Comfortable providing support via phone and email.
- • Ability to work independently and as part of a team.
- • Strong attention to detail and accuracy.
- • Ability to prioritize, multitask, and stay organized.
- • Comfortable following documented processes and workflows.
- • Proficient in using resources to provide great customer service.
🏖️ Benefits
- • Hourly rate of $17.50 per hour.
- • Predictable schedule with 25-35 hours per week.
- • Opportunity to work with a mission-driven company that is making a real difference in children’s lives.
- • Access to ongoing professional development opportunities.
- • Flexible and supportive work environment that encourages work-life balance and fosters a sense of community and collaboration.
Skills & Technologies
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About Literati Inc.
Literati Inc. runs a monthly children’s book subscription service that curates titles for five age groups from newborns to teens. Members receive five books, keep what they like, and return the rest with prepaid labels. The company commissions special editions and uses data from returns to refine selections. Founded in 2016, it is headquartered in Austin, Texas, and also offers gift plans and an online bookstore.
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