Job Overview
Location
Canada
Job Type
Full-time
Category
Operations
Date Posted
July 14, 2026
Full Job Description
đź“‹ Description
- • Tilt is building a new way to buy and sell, live. Sellers run their business through us. When something breaks, a payout, a shipping issue, a live-room glitch, you're the one who fixes it.
- • This is for someone who wants to sit at the centre of seller experience as we scale. You'll manage the moments that make or break trust: sorting problems fast, keeping sellers calm, and turning a bad day into a reason they stick around.
- • It's hands-on, fast-paced work, and it only works if you genuinely care about the person on the other end of it.
- • You'll own the seller support experience: the tickets, the escalations, the moments a seller needs someone in their corner. When something breaks, a payout, a shipping issue, a live-room glitch, you're the one who sorts it.
- • This isn't a scripted, close-the-ticket job. It's investigation, judgement, and speed, especially when a live selling event is on and sellers need answers in minutes, not hours.
- • Get deep into how Tilt works: sellers, buyers, payments, shipping, and the tools you'll use daily.
- • Respond to seller tickets across chat and email: payouts, orders, shipping, disputes, account access.
- • Learn to investigate end to end. Dig into orders, payments, and shipping data to find the real cause, not just the symptom.
- • Get comfortable supporting sellers live during selling events, where answers are needed in minutes.
- • Handle live selling events with confidence, becoming a steady presence when sellers need fast answers.
- • Escalate the right things to product and engineering with clear context, so real problems get fixed, not just patched.
- • Spot recurring issues and flag them before they become bigger ones.
- • Build the instincts to know when to solve it yourself and when to pull someone else in.
- • This is a startup, and the work follows our sellers. After training, weekends, Saturdays and Sundays, are core to the role. That's when most live selling happens. This isn't a fixed 9-to-5. We need someone happy to work when it matters most.
- • Previous experience in customer or seller support, ideally at a marketplace, e-commerce business, or fast-moving startup.
- • Happy to work weekends after training. Not an occasional ask, a core part of the role.
- • Clear, warm, plain-English writer. You can explain a tricky situation without jargon.
- • Strong problem-solver, calm under pressure, and organised enough to run a busy queue.
🎯 Requirements
- • Previous experience in customer or seller support, ideally at a marketplace, e-commerce business, or fast-moving startup.
- • Happy to work weekends after training. Not an occasional ask, a core part of the role.
- • Clear, warm, plain-English writer. You can explain a tricky situation without jargon.
- • Strong problem-solver, calm under pressure, and organised enough to run a busy queue.
🏖️ Benefits
- • 29 days off, plus UK bank holidays.
- • Your birthday off, no questions asked.
- • Share options to become a true stakeholder in our success.
Skills & Technologies
See exactly how your profile matches this role — strengths, skill gaps, and what to do about them.
About Crowdtilt, Inc.
Tilt operates a payments platform that lets groups and communities collect, manage, and disburse money for events, fundraisers, and shared expenses. The San Francisco–based company offers web and mobile tools for organizers to create campaigns, invite participants, and process payments while handling compliance, refunds, and payouts. Originally focused on crowdfunding, Tilt shifted to group payments and was acquired by Airbnb in 2017; the service continues to support organizers, clubs, and nonprofits who need transparent, low-fee collection and distribution of funds.
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