SemiSenior Technical Customer Onboarding Specialist (Part-time) - SaaS

TrueLogic Company

Job Overview

Location

Bogota

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for new SaaS clients in the hospitality and retail sectors, guiding them through the end-to-end onboarding process with clear, empathetic, and professional communication.
• Assist clients in integrating their existing Point of Sale (POS) systems with the company’s proprietary advertising platform, providing step-by-step support and training as needed.
• Configure and launch form-based digital ad campaigns on behalf of clients using the internal platform interface, aligning campaign settings with their stated business objectives.
• Deliver high-touch client support via email and occasional video or phone calls, ensuring clients understand platform functionality and feel supported during initial setup.
• Identify, document, and resolve minor technical issues or user errors encountered during onboarding, escalating complex bugs or system failures to the engineering team with detailed logs and reproduction steps.
• Maintain accurate records of client onboarding progress, communication history, and configuration settings within internal CRM and support tools.
• Ensure consistent, error-free setup of client accounts by meticulously verifying integration details, campaign parameters, and data mappings before finalizing onboarding.
• Proactively anticipate client questions and provide preemptive guidance to reduce friction during the onboarding journey and improve time-to-value.
• Collaborate with internal teams including customer success, engineering, and product to relay client feedback and flag recurring pain points for platform improvements.
• Adapt communication style to suit clients with varying levels of technical proficiency, translating platform features into actionable business outcomes.
• Manage multiple client onboarding pipelines simultaneously while maintaining high standards of responsiveness and attention to detail.
• Adhere to established onboarding workflows and documentation standards to ensure consistency across all client implementations.
• Work exclusively within U.S. business hours to align with client schedules and support needs, maintaining reliable availability during assigned part-time hours.
• Participate in ongoing training sessions to stay current with platform updates, integration protocols, and campaign optimization best practices.
• Represent the company as a trusted advisor during the critical early stages of client relationships, setting the tone for long-term satisfaction and retention.

🎯 Requirements

• B2+ / C1 level English proficiency with strong written and verbal communication skills
• 2+ years of experience in Customer Support, Customer Success, Onboarding, Implementation, or Technical Support
• Prior experience working with a SaaS product or platform (required)
• Comfortable working directly with clients and guiding them through technical onboarding processes
• Technical aptitude to learn software interfaces, troubleshoot integration issues, and navigate dashboards
• Detail-oriented with ability to manage multiple client requests accurately and efficiently
• Availability to work part-time during U.S. time zones

🏖️ Benefits

• 100% Remote Work: Work from any location with a laptop and reliable internet connection
• Highly Competitive USD Pay: Market-leading compensation paid in U.S. dollars
• Paid Time Off: Generous paid time off policies to support well-being and work-life balance
• Work with Autonomy: Flexibility to manage your own schedule as long as deliverables are met
• Work with Top American Companies: Collaborate on high-impact projects with leading U.S. businesses
• Diverse, Global Network: Connect with 600+ professionals across 25+ countries in Latin America and beyond

Skills & Technologies

Senior

Remote

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TrueLogic Company

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About TrueLogic Company

TrueLogic Company is a digital marketing agency founded in 2001 in the Philippines. It provides SEO, PPC, social media marketing, web design and development services to local and international clients. The agency focuses on data-driven strategies to improve online visibility, traffic and conversions for businesses across retail, finance, healthcare and technology sectors. With offices in Makati and Cebu, it serves small to large enterprises seeking measurable digital growth.

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