Senior Account Manager - 1 year FTC

Jellyfish

Job Overview

Location

London

Job Type

Full-time

Full Job Description

📋 Description

• Serve as the primary point of contact for enterprise clients or client lead for scale accounts, managing integrated social-first client relationships across organic social, paid social, influencer, creator, and content production workstreams.
• Lead day-to-day management of social campaigns, ensuring alignment between client business objectives and Jellyfish’s social solutions including brand positioning, audience behaviours, and performance KPIs.
• Build and maintain trusted client relationships by deeply understanding client goals and translating them into actionable briefs for cross-functional teams including Strategy, Creative, Production, Paid Media, Influencer, Community Management, and Analytics.
• Drive account growth by proactively identifying and introducing new social products, services, creator partnerships, innovation initiatives, and platform solutions to expand client scope and revenue.
• Clearly articulate the impact of social campaigns by demonstrating measurable outcomes in engagement, reach, brand relevance, and performance to clients and stakeholders.
• Capture and maintain comprehensive client recaps, meeting notes, status updates, and next steps with clear accountability and ownership.
• Partner with Integrated Production and Project Management teams to manage timelines, workflows, approvals, and delivery schedules for all social deliverables.
• Ensure seamless coordination across multiple internal teams including Social Strategy, Creative, Design, Production, Creator & Influencer, Community Management, and Paid Social to deliver high-quality, platform-native content.
• Champion innovation by staying ahead of social platform trends, creator economy developments, emerging technologies, and evolving audience behaviours to inform campaign strategy.
• Confidently present campaign updates, performance insights, strategic recommendations, and innovation opportunities directly to clients and internal stakeholders.
• Monitor and own client health metrics including profitability, net revenue growth, NPS, project evaluations, and client satisfaction scores.
• Take full ownership of client renewals and contribute to long-term account retention and growth strategies.
• Maintain accurate and up-to-date client data, forecasting, scopes, and commercial information within Salesforce.
• Implement and uphold best-in-class client management practices by consistently maintaining playbooks, financial trackers, status documents, and reporting processes.
• Support campaign reporting by collaborating with analytics and strategy teams to interpret social performance data and convert it into actionable client recommendations.
• Identify and drive operational improvements to enhance efficiency, collaboration, scalability, and profitability across social workflows.
• Mentor and support junior Client Management team members, elevating social and client management best practices through guidance and knowledge sharing.
• Assist in onboarding and training new hires through structured onboarding plans and active participation in knowledge transfer initiatives.
• Promote a culture of collaboration, creativity, innovation, and shared success within the Client Management team and across the wider agency.
• Act as a role model by demonstrating professionalism, accountability, and commitment to excellence in all client interactions and internal processes.
• Identify and escalate potential risks or challenges proactively, collaborating with Directors and Client Partners to develop and implement effective resolutions.

🎯 Requirements

• 4+ years of agency, client-side, platform, or social media experience
• Demonstrated experience managing integrated social campaigns and client relationships
• Experience working across organic social, paid social, influencer, creator, and content production workstreams
• Strong understanding of social reporting, analytics, and performance measurement
• Experience using Google Workspace or Microsoft Office tools (Slides, Sheets, Docs, etc.)
• Comfortable working in fast-paced, matrixed environments with multiple stakeholders and priorities

🏖️ Benefits

• Opportunity to work at the forefront of GenAI tools across creative production, distribution, and performance prediction through PencilPro, the world’s No.1 generative AI platform
• Collaborative, inclusive, and diverse work environment that values unique perspectives and contributions
• Exposure to global clients and flagship social accounts within a full-service digital agency with 38 offices worldwide
• Professional development through mentoring junior team members and shaping client management best practices

Skills & Technologies

Senior

Onsite

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Jellyfish

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About Jellyfish

Jellyfish is a global digital marketing agency that provides paid media, creative, analytics, and training services for brands seeking measurable growth. Founded in 2005, the company operates from offices across North America, EMEA, and APAC, serving clients such as Google, Samsung, and Uber. It combines consultancy, technology partnerships, and in-house talent to manage campaigns across search, social, programmatic, and retail media. Jellyfish also offers certification programs and proprietary tools to upskill marketers and optimize performance across Google Marketing Platform, Amazon Ads, and other ecosystems.

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