Job Overview
Location
Remote US
Job Type
Full-time
Category
Account Executive
Date Posted
April 22, 2026
Full Job Description
đź“‹ Description
- • Manage assigned book of high impact, complex client business as defined by business area. Lead efforts to develop efficient and effective processes that enable the enterprise to service both the customer and company strategic initiatives. Act as expert advisor and primary liaison on client service and marketing related projects and issues. Collaborate with internal and external business partners on strategies that drive growth, retention, and strengthen client relationships and satisfaction.
- • Develop and maintain relationships with clients to identify and understand customer goals and requirements as they relate to products and service offerings. Function as primary service contact to achieve and maintain high satisfaction levels and promote client growth and retention. Develop and manage account plans to include strategic objectives, communication, growth, and retention strategies.
- • Partner with internal and external business partners to ensure compliance and provide recommendations to clients where needed. Lead and facilitate key client meetings, in-person or virtually, such as Client Partnership Review, finalist, Site Visit, and other events as required by client. Develop and manage multiple concurrent, complex implementation plans to ensure new clients are implemented according to requirements within the specified time frame.
- • Direct client contracting and related activities (contracts, evidence of coverage, summary plan descriptions, etc.). Collaborate with internal and external business partners to identify and address complex contracting issues and ensure compliance and client needs are met. Manage client and member communication strategies and collateral development, including custom solutions for high impact, complex clients.
- • Serve as benefits advisor by providing consultative advice and guidance to key clients and prospects throughout the sales process. Work with internal and external business partners to ensure complex client requirements are documented and that business partners involved in servicing the account understand and accept the requirements.
- • Proactively monitor clients to identify needs/issues and work with internal and external business partners to identify, explore, evaluate, and implement creative solutions to meet client requirements. Identify and escalate client issues to the appropriate business partners and drive solutions as needed; schedule, lead, and facilitate meetings and manage task forces as needed to meet customer requirements.
- • Coordinate product changes with Sales team and Product Marketing to meet the needs of the general marketplace. Evaluate business problems and recommend solutions that may include introducing new technology or implementing new products to company-wide users. Market the value of programs and services to gain adoption and foster growth and retention of each account.
- • Ability to interpret and translate complex reporting requirements and successfully position those reports to clients. Responsible for report analysis and distribution. Represent business area on assigned projects.
🎯 Requirements
- • Bachelor’s degree in Business Administration or related field or equivalent experience
- • 4+ years of account management experience
- • In-depth understanding of healthcare/insurance industry and benefits administration
- • Strong organization skills ensuring assigned responsibilities are self-contained and able to monitor and maintain with little assistance or guidance
- • Ability to develop into a subject matter expert with all products and services
- • Proven critical thinking capabilities and ability to influence business partners
🏖️ Benefits
- • Eligible bonuses and commissions as part of the compensation package
- • Access to VSP Vision benefits including rewards and perks
- • Equal opportunity employer with consideration for qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status
- • Drug-free workplace with pre-employment substance abuse testing
- • Consideration for qualified applicants with arrest or conviction records in accordance with Los Angeles County Fair Chance Ordinance and California Fair Chance Act
- • Notice to candidates regarding fraud alert and fake job opportunity solicitations
Skills & Technologies
Senior
Remote
Degree Required
About Vision Service Plan
Vision Service Plan is a not-for-profit vision benefits company headquartered in Rancho Cordova, California. Founded in 1955, it provides vision insurance and related services to more than 80 million members through employers, health plans, and government programs across the United States. The company operates the largest network of independent eye care professionals, including optometrists and ophthalmologists, and offers allowances for frames, lenses, and eye exams. VSP also funds global access initiatives, eyewear donations, and optometry student scholarships through its Eyes of Hope program.
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