Senior Account Manager, Client Services

829 LLC

Job Overview

Location

Boston

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Account Manager at 829 Studios, you will be the cornerstone of our client relationships, serving as the primary point of contact and trusted advisor for a portfolio of B2B, B2C, and D2C clients. This pivotal role demands a blend of strategic thinking, hands-on execution, and exceptional communication skills to drive the success of digital marketing programs across diverse channels. You will operate both as a dedicated individual contributor and a collaborative team player, ensuring our clients achieve their most ambitious goals.
• Your core responsibility will be to act as a client-facing consultant, expertly identifying opportunities, developing robust digital marketing strategies, and overseeing the seamless execution of campaigns. This involves a deep dive into each client's unique business objectives, industry landscape, and target audience to craft tailored approaches that deliver measurable results.
• You will own or significantly support the strategic direction for at least 80% of your assigned accounts, working collaboratively with clients and internal teams to foster consistent success. This includes leading multiple accounts simultaneously, offering insightful strategic counsel, and providing invaluable mentorship and direction to junior team members, nurturing their growth and development.
• A key aspect of this role is ensuring consistent account performance against all defined Key Performance Indicators (KPIs). You will be responsible for communicating results effectively, providing insightful analysis, and proactively identifying areas for optimization and growth. This requires a keen eye for data and the ability to translate complex information into actionable insights for clients.
• Project management is central to your success. You will meticulously manage project timelines, budgets, and deliverables, ensuring that all client projects are completed accurately and on schedule. Maintaining speed and accuracy across all client correspondence is paramount, reflecting the high standards of 829 Studios.
• You will work closely with the leadership team to conduct regular reviews of account performance, identifying new opportunities for account expansion and deepening client engagement. This collaborative approach ensures alignment and strategic alignment across the agency.
• The financial health of your accounts will be under your purview. This includes accurate forecasting, diligent budgeting, and timely invoicing, ensuring profitability and client satisfaction.
• Building and maintaining strong, enduring relationships with key stakeholders within client organizations, including senior-level executives and decision-makers, is crucial. Your ability to foster trust and demonstrate value will be key to long-term partnerships.
• Staying ahead of the curve is essential. You will be expected to continuously update your knowledge of industry trends, emerging technologies, and best practices in digital marketing, bringing innovative ideas and solutions to your clients.
• You will play a supporting role in new business development efforts. This may involve confidently taking initial introductory calls with prospects, contributing to the development of new business content, and presenting as a senior account lead or strategy lead during new business pitches, showcasing your expertise and the agency's capabilities.
• As a senior member of the team, you will provide leadership and direction to junior team members. This includes identifying and supporting opportunities for their personal and career development, fostering a culture of learning and growth within the account services department.
• You will actively contribute to the development and growth of a strong agency culture by participating in team outings, engagement opportunities, brainstorms, trainings, and planning sessions, embodying the collaborative and innovative spirit of 829 Studios.
• This role is ideal for a proactive, results-oriented individual with a passion for digital marketing and a proven ability to manage complex client relationships and drive significant business impact. Your strategic acumen, coupled with your exceptional client service skills, will be instrumental in shaping the success of our clients and the agency.
• You will be a key player in ensuring client retention and satisfaction by consistently delivering exceptional service, strategic insights, and measurable results. Your ability to anticipate client needs and proactively address challenges will set you apart.
• The Senior Account Manager will be a champion for the client within the agency, ensuring that all internal teams are aligned with client objectives and delivering on promises. This internal advocacy is critical for seamless execution and client success.
• You will leverage your deep understanding of digital marketing channels – including SEM, PPC, SEO, social media, email marketing, and content marketing – to develop integrated strategies that drive tangible outcomes for clients.
• The ability to manage multiple, concurrent projects with varying priorities and deadlines is a non-negotiable aspect of this role, requiring exceptional organizational skills and a calm demeanor under pressure.
• You will be instrumental in identifying upsell and cross-sell opportunities within your existing client base, contributing directly to the revenue growth of the agency and further solidifying your value to clients.
• Ultimately, you will be a trusted partner, helping clients navigate the complexities of the digital landscape and achieve their business objectives through strategic, data-driven marketing initiatives.

🎯 Requirements

• Minimum of 5 - 7 years of experience in marketing account management, preferably within a digital agency setting.
• Strong, demonstrated knowledge of digital marketing tactics, including SEO, PPC, social media, email marketing, and content marketing.
• Excellent communication, presentation, and interpersonal skills, with a proven ability to build and maintain strong relationships with clients and internal teams.
• Proven track record of managing multiple projects simultaneously, meeting tight deadlines, and driving revenue growth and long-term client relationships.

🏖️ Benefits

• Remote Workplace option (AZ, CA, CO, CT, FL, ID, IL, KY, ME, MD, MA, MI, MO, NV, NH, NJ, NY, NC, SC, OH, OK, PA, RI, TN, TX, UT, VA).
• Generous Paid Time Off (vacation benefits increase annually), 12 Company Holidays, and Summer Fridays.
• 401K plan with a 4% Safe Harbor employer match after one year of employment, plus financial literacy services.
• Comprehensive Healthcare: 80% employer coverage for medical and dental premiums, 100% for vision, with FSA option.
• Life Insurance and Short-Term Disability Benefits at no cost to the employee.
• Continuing Education budget for events and conferences.

Skills & Technologies

Senior

Remote

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829 LLC

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About 829 LLC

829 LLC is a digital marketing agency specializing in search engine optimization (SEO), paid advertising (PPC), social media marketing, and content creation. They focus on driving measurable results for their clients through data-driven strategies and a client-centric approach. The company aims to build long-term partnerships by understanding each client's unique business goals and developing customized marketing plans to achieve them. Their services are designed to increase online visibility, generate qualified leads, and improve conversion rates, ultimately contributing to business growth and a strong return on investment for their clients across various industries.

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