Senior Account Manager- G&A/SGO - FACTS - NBS

Nelnet, Inc.

Job Overview

Location

Remote - Nebraska

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Account Manager for the FACTS Grant & Aid/Scholarship Granting Organization (G&A/SGO) Team at Nelnet Business Services (NBS), you will play a pivotal role in driving client success and operational excellence for education and faith-based organizations that rely on Nelnet’s payment technology and grant management solutions. Your work directly supports over 1,300 higher education institutions, 11,500 K-12 schools, and 3,500 churches by ensuring seamless implementation, sustained utilization, and high satisfaction with the FACTS Grant & Aid system—enabling these organizations to efficiently manage scholarships, aid awards, and financial processes that impact millions of students and families globally.
• You will provide consultative support during the sales process by assessing client needs and demonstrating how the FACTS Grant & Aid system aligns with their goals, lead end-to-end implementations tailored to Scholarship Granting Organizations (SGOs), and build lasting relationships through proactive outreach, organizational setup, hierarchy management, application configuration, formula reviews, and comprehensive training delivery. Daily responsibilities include guiding clients in value-added services like awarding processes and specialized reporting, managing awarding functions and supplemental document review, creating process documentation and training seminars, staying current on evolving tax laws and state tax credit programs, defining and maintaining internal best practices for SGO servicing, serving as a subject matter expert for internal teams, fostering cross-departmental collaboration with Sales, Product, IT, and Operations to ensure compliance and system improvements, managing escalated client issues via root cause analysis and preventive strategies, representing the FACTS Operations Team in leadership meetings, resolving functionality tickets through ADO, and supporting the Training Team with refresher and group sessions—all while upholding Nelnet’s mission of creating opportunities where people live, learn, and work.
• You will join a mission-driven, service-oriented team at Nelnet Business Services, a division of Nelnet, Inc., where innovation, integrity, and customer-centricity are core values. NBS serves a diverse global client base in education and faith-based sectors, leveraging technology to empower organizations to thrive. The company fosters a culture of long-term partnerships, continuous learning, and employee investment—offering a supportive environment where your expertise is valued and your growth is nurtured through access to cutting-edge tools, collaborative teams, and a commitment to professional development.
• In this role, you will deepen your expertise in education technology, grant management, and client success strategy while developing advanced skills in consultative selling, process optimization, regulatory compliance (including tax laws and state credit programs), and cross-functional leadership. You will gain recognition as a trusted advisor both internally and externally, enhance your ability to manage complex client lifecycles, and position yourself for advancement into senior leadership or specialized roles within Nelnet’s growing portfolio of education and financial technology solutions.

🎯 Requirements

• Bachelor’s degree in business or a related field, or equivalent professional experience.
• Minimum of two years of experience in customer service, account management, or a client-facing role.
• Advanced proficiency in Microsoft Excel, including pivot tables, complex formulas, and data analysis for reporting and process optimization.
• Strong working knowledge of the full Microsoft Office suite (Word, PowerPoint, Outlook, and familiarity with AI-assisted tools like Co-Pilot).
• Demonstrated ability to learn and master the FACTS Grant & Aid solution, including its configuration, awarding processes, and reporting functionalities.
• Excellent interpersonal and communication skills, with proven ability to engage diverse audiences—including clients, internal teams, and leadership—professionally and clearly.
• Strong organizational, prioritization, and time management skills, with the capacity to handle multiple projects and client needs under pressure.
• Sharp analytical and problem-solving abilities to diagnose client challenges, conduct root cause analysis, and implement effective, preventive solutions.
• Experience with CRM platforms, email, internet research, and general computer literacy to manage client data and workflows efficiently.
• Proven teamwork and collaboration skills, with a track record of building positive relationships across departments and with external stakeholders.

🏖️ Benefits

• Comprehensive health benefits including medical, dental, vision, HSA, and FSA accounts to support your and your family’s wellbeing.
• Generous earned time off (PTO) policy, plus paid holidays and flexible leave options to promote work-life balance.
• Retirement and financial wellness support via 401(k) plan with company match, student loan repayment assistance, and access to an employee stock purchase program.
• Additional perks: life insurance and AD&D coverage, tuition reimbursement, performance-based incentive pay, short- and long-term disability, employee assistance program (EAP), and a robust wellness program featuring mental health resources, fitness incentives, and preventive care.
• Commitment to professional growth through internal training, access to learning platforms, and opportunities to develop expertise in education technology, grant management, and client success—backed by Nelnet’s investment in employee development and career advancement.

Skills & Technologies

Senior

Remote

$50k-53k

Degree Required

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Nelnet, Inc.

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About Nelnet, Inc.

Nelnet, Inc. is a diversified financial services and technology company headquartered in Lincoln, Nebraska. Originally founded in 1978 as a student-loan servicer, it now administers federal and private education loans, provides payment processing, tuition management, and campus commerce solutions for K-12 and higher-education institutions, and operates communications, renewable energy, and asset management businesses. The company leverages data and software platforms to support schools, lenders, borrowers, and commercial partners across the United States.

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