Technical Account Manager

OPSWAT Inc.

Job Overview

Location

Singapore- Remote

Job Type

Full-time

Full Job Description

📋 Description

• As a Technical Account Manager at OPSWAT, you serve as the trusted technical partner for enterprise customers, owning the post-sales relationship for mission-critical workloads on OPSWAT’s cybersecurity platforms, ensuring customers extract maximum value from their investment.
• You will drive deployment, integration, and optimization of OPSWAT products (MetaDefender Core, MetaDefender Kiosk, MetaAccess, OT Security, Sandbox) across hybrid IT/OT environments, conduct Quarterly Business Reviews and service health checks, troubleshoot complex multi-component issues, advise on secure architectures, and act as the customer’s voice internally to influence product roadmaps.
• OPSWAT is a global leader in IT, OT, and ICS critical infrastructure cybersecurity, protecting over 1,700 organizations worldwide with its end-to-end platform that secures complex networks, devices, and compliance for public and private sector enterprises.
• In this role, you will deepen your expertise in enterprise cybersecurity, gain strategic influence over product development, work with Fortune 500 and critical infrastructure clients across global timezones, and grow as a trusted advisor shaping security outcomes for high-stakes environments.

🎯 Requirements

• 6+ years in a technical post-sales role (TAM, Solutions Engineer, Pre-sales SE, Senior Support Engineer Tier 3+) at a cybersecurity or enterprise software company.
• Hands-on experience with endpoint security (EDR/XDR), network security (NGFW, NAC, IDS/IPS), SIEM (Splunk, QRadar, Sentinel), email/file security, or DLP technologies.
• Strong fundamentals in networking (TCP/IP, DNS, proxies, firewalls) and operating systems (Windows, Linux), with ability to analyze logs and reproduce customer issues.
• Experience integrating security platforms via REST APIs and basic scripting (Python, PowerShell, or Bash) for automation and troubleshooting.
• Fluent in both English and Bahasa.
• Comfortable working across timezones with global teams (US HQ, EMEA, APAC customers).

🏖️ Benefits

• Opportunity to work with Fortune 500 enterprises, national CERTs, and critical infrastructure operators across global markets.
• Influence on Product and Engineering roadmaps based on real-world customer deployment feedback.
• Exposure to advanced cybersecurity technologies including OT/ICS security, sandboxing, and threat intelligence integration.
• Equal opportunity employer committed to diversity and inclusion in a discrimination-free workplace.
• Remote work flexibility with global team collaboration across timezones.

Skills & Technologies

Python

Linux

REST

Splunk

Remote

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OPSWAT Inc.

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About OPSWAT Inc.

OPSWAT is a global cybersecurity company that provides solutions to protect organizations from malware and zero-day threats. Their technology focuses on deep content inspection, vulnerability management, and threat intelligence. OPSWAT's platform is used by governments and enterprises worldwide to secure their IT infrastructure, including endpoints, networks, and cloud environments. They offer a comprehensive suite of products designed to detect, prevent, and remediate cyber threats, ensuring data security and operational continuity. The company's core mission is to foster a secure digital world by delivering advanced cybersecurity technologies and services.

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