Senior Account Manager Team Lead - New Vertical

Deliveroo Holdings plc

Job Overview

Location

Milan - Main Office

Job Type

Full-time

Full Job Description

📋 Description

• We are looking for a Senior Client Partner (Senior AM Lead) to lead the strategic expansion of the New Vertical segment in Italy.
• The role is primarily commercially focused with a strong people management component, and requires close cross-functional and international collaboration with the Operations, Marketing and Product teams to ensure success.
• Responsibilities include leading and growing a team of Account Managers, owning commercial results, leading negotiations and relationships with senior stakeholders, working closely with Marketing & Merchandising functions, collaborating with Operations, leading the team's quarterly planning process, working closely with the "New Businesses" leadership team and other groups at Deliveroo, and mentoring and developing the team.
• The ideal candidate will have a strategic mindset, strong analytical skills, and people management experience, with a track record of exceeding commercial targets.
• The role requires experience in commercially focused roles with team management and development responsibility, prior experience in direct people management, including goal setting, performance evaluation, and team development.
• Experience in Retail, Grocery, and/or FMCG sectors is a plus.
• The ideal candidate will be able to think big while also executing on-the-fly, understand the dynamics, interdependencies, and implications of decisions, and engage, inform, and gain the support of a wide range of internal and external stakeholders.
• The role requires strong analytical mindset and ability to read commercial data, commercial & marketing acumen, customer obsession, and inspiring leadership.
• The ideal candidate will be able to rapidly understand how the business operates and what drives profitable growth, and will be able to build a career, not just a role, and stretch themselves, develop new skills, and grow as the business evolves.
• The role requires collaboration with teammates, systems, and leaders across DoorDash and Wolt, and the ideal candidate will be able to deliver together in an inclusive culture.
• The role offers a fair process that lets skills shine, with an interview typically including 3-4 stages.
• The role requires experience in growing commercial performance through effective trading, while delivering on budget and against a long-term strategy.
• The ideal candidate will be able to work close to the market with autonomy, pace, and real responsibility, and will be able to make a visible impact every day, with work directly improving experiences for customers, partners, and riders.
• The role requires experience in direct people management, including goal setting, performance evaluation, and team development, and the ideal candidate will be able to build a cohesive, high-performing working environment.
• The role requires experience in Retail, Grocery, and/or FMCG sectors, and the ideal candidate will be able to rapidly understand how the business operates and what drives profitable growth.
• The role requires experience in commercially focused roles with team management and development responsibility, and the ideal candidate will be able to think big while also executing on-the-fly.
• The role requires experience in direct people management, including goal setting, performance evaluation, and team development, and the ideal candidate will be able to build a cohesive, high-performing working environment.

🎯 Requirements

• At least 5 years of experience in commercially focused roles with team management and development responsibility.
• Prior experience in direct people management, including goal setting, performance evaluation, and team development.
• Experience in Retail, Grocery, and/or FMCG sectors is a plus.
• Experience growing commercial performance through effective trading, while delivering on budget and against a long-term strategy.
• Strong analytical mindset and ability to read commercial data.
• Commercial & Marketing Acumen – deep knowledge of industry trends, competition, best practices, and other factors that affect profitability and business success.
• Customer Obsessed – understands and connects with customers/partners, with the goal of building services and products that serve their best interests.
• Tactical & Strategic – able to think big while also executing on-the-fly, understanding the dynamics, interdependencies, and implications of decisions.
• Stakeholder Management – able to engage, inform, and gain the support of a wide range of internal and external stakeholders.
• Inspiring Leadership – brings energy, enthusiasm, and passion to leading and growing the team, creating a stimulating, unique, and enjoyable working environment for all team members.

🏖️ Benefits

• Make a visible impact every day – Your work directly improves experiences for customers, partners, and riders.
• Learn fast in an entrepreneurial environment – Work close to the market with autonomy, pace, and real responsibility.
• Build a career, not just a role – Stretch yourself, develop new skills, and grow as the business evolves.
• Deliver together in an inclusive culture – Collaborative, values-driven teams that support how you work best.

Skills & Technologies

Senior

Onsite

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Deliveroo Holdings plc

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About Deliveroo Holdings plc

Deliveroo operates an online food-delivery marketplace connecting consumers with restaurants and grocery retailers through a logistics network of riders. Founded in 2013 in London, the platform processes orders via mobile and web, manages dispatch, and provides data analytics to partners. Revenue comes from commissions, delivery fees, and subscription memberships. It serves urban markets across Europe, Asia-Pacific, and the Middle East, holding licenses as a technology intermediary and courier service provider.

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