Job Overview
Location
Remote - USA
Job Type
Full-time
Category
Operations
Date Posted
May 28, 2026
Full Job Description
đź“‹ Description
- • Senior Account Operations Manager responsible for owning a portfolio of customer accounts and serving as the primary commercial point of contact across the full quote-to-cash lifecycle, ensuring smooth renewals and strong customer experience.
- • Day-to-day responsibilities include managing renewal cadence, conducting health checks, reviewing usage-to-contract, preparing quotes and order forms, negotiating contracts, routing agreements via DocuSign, and maintaining accurate Salesforce records.
- • Operates within Sift’s Field Finance Operations organization, supporting enterprise, mid-market, and scale segments while partnering with Deal Desk, Legal, RevOps, Finance, Sales, Support, and Professional Services teams.
- • Opportunity to drive operational scale by introducing AI-assisted workflows, automation, and playbooks to improve account health approaches, standardize processes, and enhance customer retention through data-driven insights and continuous improvement.
🎯 Requirements
- • Bachelor’s degree preferred; equivalent experience considered
- • 5+ years of experience in account operations, renewals, deal desk, sales operations, or customer commercial operations in B2B SaaS
- • Hands-on experience in Salesforce with strong discipline around data hygiene, opportunity management, and reporting
- • Strong working knowledge of SaaS commercial constructs including subscriptions, usage-based pricing, order forms, amendments, MSAs, and renewal processes
- • Proven ability to work cross-functionally with Support, Professional Services, Sales, Customer Success, Deal Desk, Legal, RevOps, Finance, and Product
- • Comfort working with product usage data, APIs, account health signals, and customer configuration details to inform strategy
- • Strong systems orientation and enthusiasm for AI-driven process improvement, workflow automation, and scalable operating models
🏖️ Benefits
- • Opportunity to work on AI-powered fraud prevention platform securing digital trust for global businesses
- • Remote work flexibility within the USA
- • Part of a diverse, equitable, and inclusive workplace culture focused on innovation and authenticity
- • Exposure to cutting-edge machine learning and data network scoring 1 trillion events per year
- • Chance to contribute to long-term customer success and growth for over 700 global customers
- • Involvement in evolving Sift’s AI adoption efforts to automate manual processes and strengthen customer health at scale
Skills & Technologies
About Sift Science, Inc.
Sift is a digital trust and safety platform that helps businesses prevent online fraud and abuse. It uses machine learning to analyze user behavior, device information, and other signals in real-time, allowing companies to make smarter decisions about who to trust. Sift's platform provides tools for fraud detection, account takeover prevention, content moderation, and payment protection. By unifying data across various touchpoints, Sift enables businesses to build secure and seamless customer experiences while reducing operational costs associated with manual review and chargebacks. Their solutions cater to a wide range of industries, including e-commerce, finance, travel, and gaming.
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