Senior Agency Data Analyst

📋 Description

• • The Zebra, recognized as a Best Place to Work in Austin for four consecutive years, is at the forefront of transforming how connected consumers research and purchase insurance. We are deeply committed to fostering diverse teams where everyone feels a strong sense of belonging and inclusion. Our guiding principle, 'All Stripes Welcome,' is actively practiced by valuing a wide spectrum of backgrounds and perspectives, both traditional and non-conventional.
• • As a Senior Data Analyst, you will be instrumental in enhancing the efficiency and effectiveness of our agency operations. Your primary focus will be on dissecting agent performance metrics, analyzing customer interactions through call and chat transcripts, and evaluating downstream sales outcomes. This deep dive will enable you to identify critical opportunities for elevating both agent productivity and the overall customer experience.
• • You will collaborate closely with agency leadership, product managers, and engineering teams. This partnership is crucial for guiding experimentation, refining existing workflows, and developing data-driven insights that directly contribute to measurable improvements in conversion rates and policy sales.
• • The ideal candidate possesses a robust analytical mindset, exceptional communication skills, and a proven track record of translating complex operational data and customer interaction information into clear, actionable insights that accelerate agency performance and drive strategic decision-making.
• • Your responsibilities will include conducting in-depth exploratory data analysis to uncover significant trends, patterns, and untapped opportunities related to agent performance, customer engagement, and sales results. This involves delving into various data sources to understand the 'why' behind performance metrics.
• • You will partner proactively with agency leaders, enablement teams, and engineers to meticulously define data requirements. These requirements will directly support the enhancement of agent workflows and the improvement of the customer journey, ensuring that data infrastructure aligns with operational goals.
• • A key aspect of your role will be working hand-in-hand with agency teams to design, execute, and analyze experiments. This requires a strong understanding of experimental methodologies to ensure rigor and generate truly actionable results that can be implemented to drive change.
• • You will be responsible for delivering optimization insights for ongoing initiatives. This will be achieved through ad-hoc analysis, providing timely answers to critical business questions, and developing intuitive performance dashboards that offer clear visibility into key metrics.
• • Continuous monitoring of essential agency metrics, Key Performance Indicators (KPIs), and customer behavior trends will be a core duty. This proactive approach will enable you to identify opportunities for operational improvement before they become critical issues.
• • Effectively communicating your findings to a diverse audience, encompassing both technical and non-technical teams, is paramount. You will master the art of translating complex data into understandable, compelling, and actionable narratives that drive consensus and action.
• • We are looking for individuals who demonstrate a strong sense of ownership over their work, possess excellent communication and collaboration skills, and are deeply committed to continuous learning and improvement. This role offers a unique opportunity to make a tangible impact on a rapidly growing company that is revolutionizing the insurance industry.
• • The Zebra is committed to building a diverse and inclusive environment, and we encourage candidates from all backgrounds to apply. Your unique perspective will be valued as we work together to achieve our mission. We believe in empowering our employees with the tools and autonomy needed to succeed, fostering an environment where innovation and growth are paramount.