Job Overview
Location
United States
Job Type
Full-time
Category
Software Engineering
Date Posted
June 13, 2026
Full Job Description
đź“‹ Description
- • Work directly within business functions—including Sales, Marketing, Finance, HR, Legal, and Customer Success—to observe workflows, identify pain points, and co-create AI-powered solutions that eliminate bottlenecks and deliver measurable time savings.
- • Build and deploy custom AI workflows, automations, and tools using AI platforms and APIs, ensuring each solution is grounded in real user needs and produces tangible operational improvements.
- • Coach team members one-on-one and in group sessions to develop their AI literacy, transitioning them from initial experimentation to confident, independent use of AI tools in daily work.
- • Identify reusable AI solutions developed for one team and adapt them for cross-functional deployment across the organization, maximizing impact and reducing duplication of effort.
- • Establish and maintain standardized documentation for all AI tools, workflows, and lessons learned to ensure knowledge retention and scalability beyond individual contributors.
- • Define and implement a framework to track AI adoption metrics across business units, regularly reporting progress, usage patterns, and ROI to IT leadership.
- • Collaborate with IT, Security, and Engineering teams to help shape Kong’s internal AI governance policies, ensuring compliance, security, and ethical use of AI technologies.
- • Mentor junior team members and interns by providing hands-on guidance, structured feedback, and opportunities to contribute to real-world AI enablement projects.
- • Continuously monitor emerging AI developments and translate relevant advancements into practical, business-aligned applications tailored to Kong’s operational context.
- • Act as a bridge between technical capabilities and non-technical users, translating complex AI concepts into accessible, actionable insights without condescension or jargon.
- • Operate with high autonomy, prioritizing initiatives that generate the greatest organizational value without requiring rigidly defined roadmaps or constant oversight.
- • Contribute to the development of internal toolkits, playbooks, and training programs that outlive your direct involvement and are adopted at scale across departments.
- • Leverage familiarity with enterprise SaaS platforms such as Okta, Slack, Google Workspace, Salesforce, Jira, and Freshservice to integrate AI solutions seamlessly into existing workflows.
- • Apply understanding of API management concepts—including Kong Konnect and Kong Gateway—to design AI tools that effectively connect models, data sources, and business systems.
🎯 Requirements
- • 5+ years of experience in a technical or cross-functional role requiring problem-solving across teams and functions
- • Proven track record of building AI-powered tools, automations, or workflows that transformed how real work gets done, with specific examples
- • Experience helping others develop new technical skills through coaching, training, or enablement programs
- • Clear, concise communication skills to explain technical concepts to non-technical audiences
- • Comfort with ambiguity and self-direction; ability to initiate and drive projects without detailed roadmaps
- • Experience working in or with an IT organization or comparable role supporting business operations across multiple functions
🏖️ Benefits
- • Autonomy to prioritize initiatives that create the most organizational value
- • Direct access to IT leadership and resources to execute company-wide AI enablement efforts
- • Opportunity to shape Kong’s internal AI governance and adoption standards
- • Mentorship and leadership experience through guiding junior team members and interns
Skills & Technologies
Senior
Onsite
About Kong Inc.
Kong Inc. is a San Francisco-based software company that develops an open-source API gateway and service connectivity platform. The company offers Kong Gateway, Kong Mesh, and Konnect cloud services to manage, secure, and observe microservices and APIs across clouds and data centers. Founded in 2007 as Mashape, it rebranded to Kong in 2017. Kong’s technology provides traffic control, authentication, rate limiting, and analytics for modern distributed architectures, supporting organizations in digital transformation and cloud-native adoption.
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