Senior AI Engineer

📋 Description

• • Senior AI Engineer role focused on building Navi, Narvar’s agentic AI system that automates post-purchase resolution for leading retailers through natural conversation, impacting hundreds of millions of consumer interactions annually.
• • Day-to-day responsibilities include designing and building conversational AI agents for returns, claims, and customer service; owning agent systems from architecture to production operations; building RAG/context graph retrieval pipelines; designing agent orchestration for multi-step workflows; creating evaluation frameworks for accuracy, safety, and user satisfaction; implementing guardrails and safety mechanisms; integrating conversational experiences across web, mobile, SMS, and email; making decisions on prompt design, model selection, latency/cost/quality tradeoffs; and collaborating with product, design, and ML teams to build technically sound and product-aware systems.
• • Narvar is a mission-driven company simplifying post-purchase experiences for consumers, working with over 1,300 brands including Nike, GameStop, and Neiman Marcus, with hubs in San Francisco, Atlanta, London, and Bangalore, serving over 125 million consumers worldwide across 10+ billion interactions, 38 countries, and 55 languages.
• • The role offers the opportunity to own impactful AI systems end-to-end, influence technical direction through judgment and ownership, work on greenfield agentic AI with measurable business impact (resolution rates, customer satisfaction, cost savings), and grow expertise in production LLM systems, agent architectures, and scalable AI infrastructure in a low-ego, high-trust environment.