Senior AI Engineer (Voice Agents)

📋 Description

• • Senior AI Engineer (Voice Agents) role focused on designing and building AI-powered voice agents that deliver seamless, low-latency customer interactions at scale.
• • Day-to-day responsibilities include designing and implementing advanced AI/ML systems with SLMs, LLMs, and AI Agents; building conversational interfaces for multi-turn voice/chat interactions; constructing production-grade AI pipelines for data processing, model training, and serving; implementing feedback loops for continuous learning using customer satisfaction and conversation data; creating analytics dashboards to track KPIs like resolution time and containment rate; leading technical integration of AI systems into existing products; and collaborating with data scientists to productionize new models.
• • Workato is a leader in enterprise orchestration, trusted by 400,000+ global customers, known for its AI-powered platform that streamlines operations by connecting data, processes, applications, and experiences. The company fosters a flexible, trust-oriented culture that values innovation, teamwork, and work-life balance, with recognition from Forbes’ Cloud 100, Deloitte Tech Fast 500, and Quartz as a top workplace.
• • In this role, you will deepen your expertise in production AI systems, voice technologies (ASR/TTS), conversational AI, and scalable ML infrastructure while contributing to products that serve millions of users. You’ll gain hands-on experience with cutting-edge LLMs, SLMs, real-time agent coaching systems, and enterprise-grade AI integration, positioning you as a specialist in voice-enabled AI agent development.