Senior Airflow Reliability Engineer - Infra

📋 Description

• • As a Senior Airflow Reliability Engineer at Astronomer, you will be a pivotal member of the Customer Reliability Engineering (CRE) team, dedicated to ensuring the seamless and successful operation of our managed Apache Airflow service for a diverse global clientele.
• • This role is centered on the operational excellence of our platform, focusing on maintaining high availability, predictability, and overall reliability for our customers.
• • You will be instrumental in operating, monitoring, and maintaining the underlying cloud infrastructure and Kubernetes clusters that power our service, ensuring they perform optimally under demanding conditions.
• • A core responsibility will be responding to critical incidents, whether they originate from customer reports or our sophisticated monitoring systems, and driving them to permanent resolution or robust monitoring.
• • You will take ownership of the observability platform, identifying and implementing opportunities to significantly enhance product reliability and deliver an unparalleled customer experience.
• • This position is inherently customer-facing, offering extensive exposure to a wide array of complex technical challenges and unique customer requirements across various industries and cloud environments.
• • You will have the unique opportunity to interface directly with customers, understanding their specific needs and helping them achieve their goals with Astronomer products.
• • Your contributions will have a direct and measurable impact on customer success, enabling them to derive maximum value from our platform and fostering meaningful improvements in their overall experience.
• • You will be tasked with providing expert solutions and guidance to customers, ensuring they can leverage our products effectively and achieve their desired outcomes.
• • Active engagement in troubleshooting customer environments, including direct and proactive triaging of issues, will be a key part of your daily responsibilities.
• • You will be an integral part of an on-call rotation, providing essential weekend coverage to ensure continuous service availability and rapid response to any emergent issues.
• • A crucial aspect of the role involves channeling customer feedback, needs, and pain points directly to our product development teams, influencing the future direction of our offerings.
• • You will play a key role in building out and enhancing our sophisticated monitoring and alerting systems, ensuring we have proactive insights into system health and performance.
• • Developing and maintaining automation scripts and tools will be essential for streamlining daily operational tasks and improving overall efficiency.
• • You will have the opportunity to contribute to the architectural direction of our products, offering insights and hands-on contributions where applicable.
• • Taking ownership of the customer experience means working collaboratively with clients to prioritize and resolve issues, consistently meet Service Level Agreements (SLAs), and provide expert, "white glove" guidance as they progress towards production deployment.
• • This role is fully remote, allowing you to participate effectively within a globally distributed team environment.
• • You will be responsible for enhancing and enriching customer documentation, ensuring clear, comprehensive resources are available to support our users.
• • You will gain invaluable experience working with cutting-edge technologies and multi-cloud implementations, staying at the forefront of industry advancements.
• • This role offers a unique blend of deep technical infrastructure work and direct customer interaction, providing a challenging yet rewarding career path for those passionate about reliability and customer success.