Senior Analyst, External RFI Transaction Monitoring

Airwallex (UK) Limited

Job Overview

Location

SG - Singapore

Job Type

Full-time

Full Job Description

📋 Description

• Manage and own the external RFI (Request for Information) mailbox workflow for correspondent banks and law enforcement agencies, ensuring all inquiries are triaged, tracked, and closed within agreed SLAs.
• Respond to correspondent bank RFIs regarding cross-border wire transfers and virtual account flows by reviewing end-to-end payment journeys, interpreting SWIFT messages, and coordinating inputs from FCC, TM, KYC, Financial Partner, and Commercial teams.
• Handle law enforcement enquiries from police, regulators, tax authorities, customs, and other competent bodies, ensuring responses are legally grounded, compliant with internal policy and local law, and escalate sensitive matters to FIU, Legal, or MLRO as required.
• Conduct targeted transaction and account reviews related to RFIs, assessing cross-border payment patterns, counterparties, and alignment with customer KYC profiles to recommend risk-based actions such as account freezes, offboarding, or enhanced monitoring.
• Draft clear, concise, and audit-ready written responses and case files that document rationale, evidence, decisions, and approvals to meet internal and external regulatory review standards.
• Collaborate with FIU, Transaction Monitoring, KYC, Financial Partner, Legal, Sanctions Compliance, and regional Operations teams to align on complex cases and implement remediation or control enhancements.
• Contribute to continuous improvement of the channel RFI process by developing and updating playbooks, templates, training materials, and dashboards to enhance efficiency, quality, and SLA performance.
• Maintain strict documentation standards and ensure all case records are accurate, complete, and defensible for internal audits and regulatory inspections.
• Operate with a strong sense of urgency in a fast-paced environment, managing high case volumes while preserving accuracy, consistency, and compliance with regulatory expectations.
• Apply knowledge of AML/CFT and sanctions typologies in cross-border payments—including layering through intermediaries, third-party payments, and trade-related flows—to assess risk and inform responses.
• Engage professionally with external stakeholders, including correspondent banks and law enforcement agencies, maintaining controlled, authoritative communication under pressure.
• Utilize multiple systems and datasets to piece together fragmented customer and transaction narratives, demonstrating strong analytical and investigative skills.
• Leverage AI tools to enhance productivity, improve response quality, and accelerate case resolution while maintaining compliance and risk controls.
• Ensure all activities align with Airwallex’s operating principles, including founder-like ownership, speed with rigor, and end-to-end accountability.

🎯 Requirements

• 3+ years of relevant experience in financial crime operations, AML, sanctions, or investigations within a bank, payments institution, or fintech, with direct exposure to correspondent banking RFIs and law enforcement enquiries.
• Strong understanding of cross-border payments and corridors, including fund flows through correspondent banks and payment networks, and common risk indicators in international wires and e-wallet/virtual account transactions.
• Demonstrated experience managing RFIs from law enforcement and regulatory authorities under tight statutory or regulatory deadlines, with sound judgment on escalation and data protection.
• Proven ability to maintain high-quality, audit-ready documentation while managing high case volumes and strict SLAs.
• Solid knowledge of AML/CFT and sanctions concepts and common typologies in cross-border payments (e.g., layering, third-party payments, trade-based flows).
• Excellent verbal and written communication skills in English; proficiency in Mandarin is strongly preferred.

🏖️ Benefits

• Opportunity to work at a US$8 billion fintech with global reach and backing from top-tier investors including Visa, Mastercard, Sequoia, and Salesforce Ventures.
• Collaborative environment with over 2,200 innovative professionals across 26 global offices.
• Exposure to cutting-edge financial infrastructure supporting over 200,000 businesses transacting across 130+ countries and 50+ currencies.
• Career growth within a fast-moving, founder-led culture that values ownership, accelerated learning, and real impact.
• Access to AI tools designed to enhance productivity and problem-solving efficiency.
• Equal opportunity employer with a commitment to diversity and inclusion.

Skills & Technologies

Swift

Senior

Onsite

Degree Required

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Airwallex (UK) Limited

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About Airwallex (UK) Limited

Airwallex is a global financial technology company providing cross-border payment and banking infrastructure for businesses. It offers multi-currency accounts, foreign exchange, card issuing, expense management, and embedded finance APIs. Founded in Melbourne in 2015, the company serves enterprises and SMEs across Asia-Pacific, Europe, and the Americas, operating under licenses in multiple jurisdictions and processing billions in annualized transaction volume.

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