Senior Backend Engineer

📋 Description

• • Join Level AI Inc., a dynamic Series C startup headquartered in Mountain View, California, and be at the forefront of revolutionizing customer engagement. Founded in 2019, Level AI is dedicated to transforming contact centers into strategic assets through our cutting-edge AI-native platform.
• • As a Senior Backend Engineer, you will play a pivotal role in developing and scaling the core infrastructure that powers our advanced AI solutions. This is an opportunity to work with state-of-the-art technologies, including Large Language Models (LLMs), to extract deep insights from vast amounts of customer interaction data.
• • Your primary responsibility will be to design, build, and maintain robust, scalable, and efficient backend systems that form the backbone of our platform. You will collaborate closely with cross-functional teams, including product managers, data scientists, and frontend engineers, to deliver high-quality features and improvements.
• • You will be instrumental in architecting and implementing new services and APIs, ensuring they are performant, reliable, and secure. This involves writing clean, well-documented, and maintainable code, adhering to best practices in software development.
• • Leverage your expertise to optimize existing systems, identify performance bottlenecks, and implement solutions to enhance scalability and efficiency. This might involve database optimization, caching strategies, or distributed system design.
• • Contribute to the entire software development lifecycle, from conceptualization and design to deployment and ongoing maintenance. You will participate in code reviews, provide constructive feedback, and mentor junior engineers, fostering a culture of continuous learning and improvement.
• • Work with cutting-edge AI technologies, including LLMs, to build features that extract actionable intelligence from customer interactions. This involves understanding the nuances of data processing, model integration, and API design for AI-powered services.
• • You will be responsible for ensuring the reliability and availability of our backend services, implementing monitoring, alerting, and logging solutions to proactively identify and resolve issues.
• • Contribute to technical decision-making, evaluating new technologies and approaches to solve complex problems and drive innovation within the engineering team.
• • Embrace AI adoption as a foundational element of your work. You will be expected to utilize AI tools to amplify your productivity, learn new concepts, and build better solutions, reflecting Level AI's commitment to being an adaptive and forward-thinking organization.
• • Design and implement data pipelines that process and transform large volumes of customer interaction data, making it accessible and usable for AI models and analytical tools.
• • Develop and maintain microservices architecture, ensuring seamless communication and data flow between different components of the platform.
• • Collaborate with the data science team to integrate machine learning models into production systems, ensuring efficient deployment and inference.
• • Implement robust security measures to protect sensitive customer data and ensure compliance with relevant regulations.
• • Troubleshoot and debug complex issues across the backend stack, providing timely resolutions to maintain service uptime and performance.
• • Stay abreast of the latest advancements in backend technologies, AI, and cloud computing, and proactively identify opportunities to apply them to improve our platform.
• • Contribute to defining and enforcing coding standards, architectural patterns, and development processes to ensure consistency and quality across the engineering team.
• • You will be a key player in shaping the future of our platform, contributing to strategic technical roadmaps and driving the adoption of new technologies that align with our business goals.
• • This role offers a unique opportunity to make a significant impact in a fast-growing startup environment, working on challenging problems with a talented and passionate team.
• • Your work will directly contribute to empowering organizations to enhance customer experience and drive business growth through intelligent insights derived from customer interactions.
• • We are looking for individuals who are not just engineers, but innovators, problem-solvers, and collaborators, eager to push the boundaries of what's possible with AI in customer engagement.