Job Overview
Location
Remote - USA
Job Type
Full-time
Category
HR & Recruiting
Date Posted
April 2, 2026
Full Job Description
đź“‹ Description
- • The Senior Benefits QA & Data Specialist plays a critical role in ensuring the accuracy, functionality, and reliability of benefits administration systems before client delivery, directly impacting client satisfaction and operational excellence at Brown & Brown Insurance.
- • Day-to-day responsibilities include conducting internal QA testing of benefits administration sites to validate data accuracy, plan configuration, eligibility rules, and system functionality; supporting external client UAT by preparing test scenarios, guiding clients, documenting issues, and coordinating defect resolution; auditing and uploading data for new or existing client implementations; assisting junior teammates with low-to-moderate complexity site development; utilizing project management tools to track implementations; collaborating with senior staff on EDI/file integration projects for new sites and renewals; performing final testing and auditing of configurations for moderate complexity software; taking ownership of QA on moderate builds; providing training and mentorship to less senior team members; participating in client meetings as needed; building strong relationships with clients, vendors, and carriers to improve retention; promoting teamwork, knowledge sharing, and a positive department culture; driving performance standards individually and through teammates; assisting in SOP development and process improvement; engaging in ongoing training to stay current on industry trends, legislation, coverages, and technology; and pursuing personal and professional development.
- • The team operates within Brown & Brown Insurance’s meritocratic culture that values self-starters and those committed to doing what’s best for customers, with a focus on innovation, collaboration, and continuous improvement in benefits administration services.
- • In this role, the individual will deepen expertise in benefits administration platforms (e.g., Navigator, PlanSource), strengthen QA and data validation skills, develop leadership and mentorship capabilities, gain exposure to end-to-end implementation lifecycles, and contribute to process standardization and improvement—positioning them for advancement into senior QA, implementation lead, or benefits systems analyst roles.
🎯 Requirements
- • Associate’s or Bachelor’s degree, or equivalent work experience
- • 3-6 years of applicable software implementation experience
- • Expert proficiency in Excel and intermediate knowledge of benefits administration software (e.g., Navigator, PlanSource)
- • Strong attention to detail, ability to meet strict deadlines, and exceptional telephone and problem-solving demeanor
- • Ability to maintain confidentiality and travel for work if requested (less than 5% of the time)
🏖️ Benefits
- • Comprehensive health benefits including Medical/Rx, Dental, Vision, Life Insurance, and Disability Insurance
- • Financial benefits such as ESPP, 401(k), Student Loan Assistance, and Tuition Reimbursement
- • Mental Health & Wellness support via free Mental Health and Enhanced Advocacy Services
- • Additional perks including Paid Time Off, Holidays, Preferred Partner Discounts, and more
Skills & Technologies
About Brown & Brown Insurance
Brown & Brown Insurance is a publicly traded insurance brokerage and risk-management firm headquartered in Daytona Beach, Florida. Founded in 1939, the company provides commercial and personal insurance, employee benefits, and related services through a network of more than 400 offices across the United States, Canada, and the United Kingdom. It operates as an intermediary between clients and insurance carriers, offering tailored risk solutions to businesses, governmental entities, and individuals while generating revenue primarily through commissions and fees.
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