Job Overview
Location
Remote, Indiana
Job Type
Full-time
Category
Operations
Date Posted
May 22, 2026
Full Job Description
đź“‹ Description
- • The Senior Business Solutions Lead will enable platform strategy across the Americas technology ecosystem, serving as the primary bridge between business stakeholders and IT to translate complex business objectives into practical platform and process solutions that align with stakeholder needs, enterprise standards, and long-term platform strategy.
- • Day to day, the role involves serving as a strategic technology partner to Sales, Marketing, Service, and Customer Experience stakeholders; owning and evolving platform strategy for customer-facing capabilities; acting as the business-facing process lead to translate stakeholder needs into prioritized solutions; establishing intake, prioritization, and governance processes; evaluating technology solutions and AI capabilities; leading proofs of concept; coordinating cross-functional work across Platform Delivery, Enterprise Architecture, AI, Security, Data, OpsEx, and business stakeholders; supporting vendor evaluations and M&A planning; mentoring business analysts and delivery partners; and producing executive-level reporting that connects technical tradeoffs to business impact.
- • Allegion is a global leader in safety and security with over 40 brands, 14,000+ employees worldwide, and products sold in 130 countries, specializing in security around the doorway and beyond. The company is a three-time recipient of the Gallup Exceptional Workplace Award (GEWA) and has received Gallup’s With Distinction honor for building exceptional workplace cultures, reflecting its commitment to employee engagement, strengths-based development, and inclusive growth.
- • In this role, the individual will develop deep expertise in enterprise platform strategy, AI evaluation, omnichannel customer engagement, and cross-functional governance; gain influence over regional and global technology priorities; strengthen stakeholder management and consulting skills; contribute to M&A integration planning; and grow as a trusted advisor who drives scalable, future-proof solutions that enhance customer experience and operational efficiency.
🎯 Requirements
- • 8+ years of experience in business solutions, platform leadership, product ownership, program leadership, or related roles supporting customer-facing systems and business processes
- • Hands-on experience with customer platforms such as CRM, customer service/case management, contact center, marketing automation, or related customer engagement technologies
- • Strong understanding of business processes across Sales, Marketing, Service, and Customer Experience, including customer support workflows, omnichannel engagement, and front-office operations
- • Demonstrated experience evaluating and applying AI and automation capabilities to customer-facing use cases such as conversational AI, workflow automation, transcription, and self-service
- • Proven ability to establish governance, prioritization, and intake practices and bring structure to complex, fast-moving, or loosely governed workstreams
- • Strong stakeholder management and communication skills, with the ability to influence senior business leaders and operate effectively across matrixed teams without direct authority
🏖️ Benefits
- • Health, dental and vision insurance coverage
- • Unlimited Paid Time Off
- • 401K plan with 6% company match and no vesting period
- • Health Savings Accounts and Flexible Spending Accounts for healthcare and dependent daycare expenses
- • Short-Term and Long-Term Disability Insurance paid for by Allegion
- • Tuition Reimbursement
- • Voluntary Wellness Program with up to $2,000 in rewards
- • Employee Discounts through Perks at Work
- • Opportunities to leverage unique strengths through CliftonStrengths assessment & coaching
Skills & Technologies
Go
Senior
Remote
About Allegion plc
Allegion plc is a global provider of security products and solutions for homes and businesses, specializing in mechanical and electronic locks, door closers, exit devices, access control systems, and workforce productivity solutions. The company serves commercial, institutional, and residential markets through brands including Schlage, Von Duprin, LCN, CISA, and Interflex. Headquartered in Dublin, Ireland, Allegion operates manufacturing, sales, and distribution facilities in the Americas, Europe, the Middle East, India, and Asia-Pacific, focusing on innovative safety and security technologies for doors and building access.
Get more remote jobs like this
Subscribe to the weekly newsletter for similar remote roles and curated hiring updates.
Newsletter
Weekly remote jobs and featured talent.
No spam. Only curated remote roles and product updates. You can unsubscribe anytime.
