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Senior Business Travel Consultant - Day Shift - Remote

Perk.com Inc.

Job Overview

Location

Birmingham, Oregon, USA

Job Type

Full-time

Full Job Description

📋 Description

• Own the end-to-end travel journey for our high-value corporate clients, delivering a 7-star experience that turns every trip into a competitive advantage for their business. You will manage complex multi-leg European and domestic itineraries, re-routing executives at a moment’s notice when geopolitical events, weather, or last-minute board meetings demand it.
• Master the Galileo GDS like a power user—queue management, automated and manual re-issuance, fare construction, and hidden-city ticketing—so that every booking is optimized for cost, convenience, and traveler preference. You will be the go-to Galileo expert for the entire Birmingham pod, mentoring juniors and troubleshooting the trickiest PNRs.
• Communicate across live chat, phone, and email with the polish of a concierge and the speed of a startup. Whether it’s a 6 a.m. call from a CFO stuck in Frankfurt or a Slack ping at 10 p.m. from a sales rep whose flight just got cancelled, you respond with empathy, clarity, and solutions that feel effortless to the traveler.
• Build and nurture long-term client relationships by proactively monitoring traveler preferences, loyalty-program tiers, and policy nuances. You will flag opportunities for upgrades, carbon-offset options, or preferred hotel partnerships before the traveler even thinks to ask.
• Hit—and help the team exceed—stringent SLA targets: 30-second chat response, sub-2-minute phone pickup, 99.5 % booking accuracy, and zero un-desked queues by 11 p.m. You will own your KPI dashboard and iterate daily to shave seconds off every interaction.
• Serve as the escalation point for junior consultants, performing spot-checks on ticketing accuracy, coaching on fare rules, and sharing Galileo hacks that cut reissue time in half. Your feedback loop will raise the bar for the entire Birmingham remote hub.
• Collaborate cross-functionally with Product, Finance, and Supplier Relations to surface traveler pain points and influence roadmap priorities. Your frontline insights will shape new automation features that eliminate shadow work for thousands of users.
• Champion our “IRL-first” culture by flying into the Birmingham hub for quarterly training sprints, hack-days, and culture events. You will leave each session with new tools, deeper cross-team relationships, and renewed energy to serve clients from your home office.
• Rotate through weekend and bank-holiday coverage (roughly one weekend in four) ensuring our 24/7 promise is real for global clients. You will swap shifts flexibly with teammates so everyone gets re-charge time.
• Contribute to continuous-improvement rituals: weekly retro calls, Slack #win-room celebrations, and a living playbook of Galileo macros. Your ideas will be tested, shipped, and scaled across all 1,800 Perk employees.

🎯 Requirements

• Expert-level proficiency in Galileo GDS, including autonomous manual and automated ticket re-issuance
• Proven track record as a Business Travel Consultant handling complex European and domestic itineraries
• Demonstrated mastery of air fares, fare construction, and ticketing rules
• Exceptional written and spoken English with a professional, empathetic communication style
• Ability to work independently under pressure, meet tight SLAs, and mentor junior colleagues

🏖️ Benefits

• Competitive compensation plus equity in a hyper-growth SaaS company valued by 10,000+ global clients
• Generous vacation policy and flexible part-time options within the 7 a.m.–11 p.m. window
• Health perks: discounted private medical insurance or monthly gym allowance, plus mental-health support tool
• 16 paid VolunteerPerk hours each year to support a cause you care about, plus invites to unforgettable global hub events

Skills & Technologies

REST

Senior

Remote

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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