Senior Business Travel Consultant - French Speaking - Remote

📋 Description

• • As a Senior Business Travel Consultant at Perk.com Inc., you will be instrumental in delivering an unparalleled, seven-star service experience tailored specifically for senior leaders, executives, and our most valued corporate clients.
• • This role transcends traditional booking agent duties, focusing instead on a highly personalized, time-critical, and relationship-driven approach to executive travel management.
• • You will be the primary point of contact for a discerning clientele, anticipating their needs and proactively managing every aspect of their travel arrangements.
• • Your core responsibility will be the end-to-end management of complex corporate travel itineraries, encompassing air travel, premium hotel accommodations, ground transportation, and any bespoke or specialized requests.
• • You will leverage your expertise to provide expert recommendations that not only align with traveller preferences but also strictly adhere to company travel policies and robust duty of care protocols.
• • A critical aspect of this role involves expertly handling urgent and high-impact travel disruptions, requiring you to act with speed, empathy, and absolute precision to minimize inconvenience and ensure traveller safety.
• • You will manage communications across multiple channels, including phone, chat, and email, operating within a dynamic and fast-paced Executive Care environment.
• • Success in this role is defined by your ability to balance the delivery of premium, white-glove service with the achievement of key operational performance indicators (KPIs), such as productivity, average handle time, and strict adherence to service level agreements (SLAs).
• • A significant part of your contribution will be building and nurturing long-term, trusted relationships with executive travellers through consistent, high-quality, and personalized service delivery.
• • You will act as a proactive advisor, offering insights and solutions that enhance the travel experience and demonstrate a deep understanding of the executive's needs and priorities.
• • This role demands exceptional organizational skills and meticulous attention to detail to ensure that every travel plan is flawlessly executed, from initial booking to final return.
• • You will be expected to make confident, informed decisions on behalf of clients, demonstrating strong ownership, sound judgment, and unwavering accountability in every interaction.
• • Collaboration with your peers will be essential to foster and maintain a high-performance, elite service culture that embodies Perk's commitment to excellence.
• • You will contribute to a proactive and anticipatory travel experience, ensuring that potential issues are identified and addressed before they impact the traveller.
• • The ability to remain calm, decisive, and solutions-focused under pressure is paramount, especially when navigating complex or last-minute travel changes.
• • You will be comfortable operating at a high pace, managing intricate logistics, and consistently exceeding the expectations of a demanding clientele.
• • This position offers the opportunity to work remotely, providing flexibility while maintaining the highest standards of service delivery.
• • You will be a key player in ensuring that Perk continues to be recognized for its exceptional executive travel support, contributing directly to client satisfaction and retention.
• • Your role will involve staying abreast of the latest travel trends, industry best practices, and technological advancements to continuously improve service offerings.
• • You will be empowered to take ownership of your responsibilities, demonstrating initiative and a commitment to continuous improvement in all aspects of your work.
• • The ideal candidate will possess a strong understanding of contact centre operations and performance metrics, ensuring that efficiency and customer satisfaction are seamlessly integrated.
• • You will be a brand ambassador for Perk, embodying the company's values and commitment to delivering a 7-star experience in every interaction.