Senior Business Travel Consultant - GDS - Remote

Perk.com Inc.

Job Overview

Location

Chicago

Job Type

Full-time

Full Job Description

📋 Description

• As a Senior Business Travel Consultant at Perk.com Inc., you will play a pivotal role in delivering exceptional travel experiences for business clients, directly contributing to customer satisfaction, retention, and the company’s mission to eliminate shadow work and empower real work through intelligent travel and spend management solutions.
• You will provide first-class, 7-star service by managing end-to-end travel arrangements—including flights, car rentals, and hotels—for strategic North American clients, ensuring accuracy, timeliness, and proactive support throughout the travel lifecycle while mentoring junior team members and maintaining GDS queue efficiency.
• You will join a globally distributed, values-driven team of over 1,800 professionals across 12 offices, united by a culture of ownership, empathy, and innovation, where your expertise in GDS systems and customer advocacy will help shape how millions experience seamless business travel.
• In this role, you will deepen your mastery of Amadeus/Sabre GDS platforms, refine your consultative client engagement skills, and grow into a trusted advisor who not only resolves complex travel issues but also influences service standards and team performance through leadership and initiative.
• [What the person will do day to day]
• Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently using Amadeus or Sabre GDS systems with zero tolerance for errors in ticketing or itinerary accuracy.
• Arrange domestic and international travel (flights, car rentals, hotels) for Perk’s most strategic North American clients, tailoring options to meet specific business needs, preferences, and policy constraints while optimizing cost and convenience.
• Work autonomously to handle client inquiries via live chat, telephone, and email, diagnosing issues quickly and implementing solutions without escalation, while maintaining a consistently professional, empathetic, and solution-oriented tone.
• Proactively monitor and maintain GDS queues to ensure timely processing of bookings, changes, and cancellations, adhering strictly to service level agreements (SLAs) and identifying bottlenecks before they impact client experience.
• Mentor and support junior consultants by answering questions, reviewing their work for quality and compliance, sharing best practices, and fostering a collaborative, high-performance team culture.
• Build and nurture long-term client relationships by anticipating needs, offering personalized travel suggestions, and following up post-trip to gather feedback and drive continuous improvement in service delivery.
• [About the team or company]
• Perk.com Inc. is a global leader in intelligent travel and spend management, trusted by over 10,000 companies including Wise, On Running, and Breitling, with a mission to eliminate the 7 hours of lost productivity per employee each week caused by manual travel and expense processes.
• The company fosters an IRL-first hybrid culture with 3 days in-office per week, rooted in values of ownership, empathy, and teamwork, and supported by a diverse talent base spanning 70+ countries and a leadership team committed to 7-Star service excellence.
• [What the person can learn or achieve in this role]
• Develop advanced proficiency in GDS operations, including complex ticket reissuing, fare construction, and automated workflows, positioning yourself as a subject matter expert in business travel technology.
• Grow into a trusted travel advisor and team leader by honing consultative communication, conflict resolution, and proactive service design skills—gaining recognition for impacting customer retention and team excellence.

🎯 Requirements

• Expert proficiency in Amadeus or Sabre GDS systems, including autonomous manual and automated ticket reissuing, fare calculation, and itinerary management for complex business travel.
• Minimum 3+ years of hands-on experience as a Business Travel Consultant serving B2B clients in North America, with deep familiarity of corporate travel policies, supplier relationships, and regional customer expectations.
• Exceptional verbal and written communication skills in English, with proven ability to convey technical travel details clearly and empathetically across phone, email, and live chat channels.

🏖️ Benefits

• Competitive base salary range of $61,000–$72,000 per year, supplemented by stock options as part of a total compensation package designed to reward impact and longevity.
• Generous time-off policy including 20 vacation days and 12 paid public holidays annually, supporting work-life balance and mental recharging.
• Comprehensive health benefits featuring three medical plan options with company contributions, HSA eligibility for HDHP plans, plus dental, vision, and Wellhub gym access from day one.
• Robust wellbeing and family support including Spring Health access (12x therapy and 12x coaching sessions), life and disability insurance, 401(k) with company match, pet insurance discounts, and 12–16 weeks of paid parental leave.
• Relocation assistance available for eligible candidates to move to Perk’s hubs in Massachusetts, Illinois, Florida, New Jersey, or New Hampshire, with onsite Chicago onboarding for the first week followed by remote work.
• Access to ongoing learning and mentorship from a 7-Star management team, participation in unforgettable company events, and a culture that values feedback, autonomy, and continuous growth.

Skills & Technologies

Spring

REST

Senior

Remote

$61k-72k

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Perk.com Inc.

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About Perk.com Inc.

Perk.com Inc. operates a cloud-based employee rewards and recognition platform that lets employers allocate points redeemable for merchandise, gift cards and experiences. The SaaS product integrates with HRIS and collaboration tools to automate milestone and peer-to-peer awards, provide analytics on engagement, and manage global tax-compliant fulfillment. Founded in 2010 and headquartered in Austin, Texas, the company serves mid-market to Fortune 500 clients seeking to reduce turnover and reinforce culture through real-time recognition programs.

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