Senior Business Travel Consultant - GDS - Remote

📋 Description

• • We are looking for an experienced, hands-on Senior Business Travel Consultant passionate about people and about making an impact.
• • As a Senior Business Travel Consultant, you will work with B2B customers and be part of a strategic team at Perk.
• • You will have a direct impact on our growth and customer retention.
• • You will act proactively and address our clients’ needs at any stage of their travels, ensuring high customer satisfaction and maintaining relationships at a 7-Star satisfaction standard.
• • Provide first-class, 7-star service to business travelers, managing travel bookings, amendments, and cancellations efficiently.
• • Arrange travel (domestic and international) for the NAM team’s most strategic customers; including flights, car rentals, and hotels.
• • Work independently, using your initiative to handle client inquiries and provide solutions without supervision.
• • Communicate with clients via live chat, telephone, and email, ensuring all interactions are professional, friendly, and accurate.
• • Undertake travel reservations and amendments for Perk customers, prioritizing customer service and booking accuracy.
• • Proactively maintain and develop client relationships, offering support throughout the entire travel process.
• • Provide suitable travel options and suggestions to meet client requirements.
• • Ensure all service level agreements are met and actively maintain the GDS queues.
• • Mentor and support junior team members, assisting with their queries and quality-checking their work as needed.
• • Support the Team Leader and collaborate with colleagues to maintain a high level of service.
• • Possess expert knowledge of Amadeus/Sabre or similar GDS system, including reissuing (manual & automated) tickets autonomously
• • Are proficient in air fares and ticketing
• • Have great communication skills, fluency in English, both written and spoken is essential.
• • Are familiar with North American business culture and customer expectations.
• • Have previous experience as a Business Travel Consultant.
• • Are well-organized, and capable of working to tight deadlines under pressure.
• • Exhibit a positive and professional telephone manner, with confidence in interacting with clients and suppliers.
• • Are proactive in resolving customer queries and complaints, using their initiative to overcome problems.
• • Are flexible and willing to complete various tasks as needed, supporting the team and contributing to overall success.
• • Maintain a professional and positive attitude when dealing with suppliers, customers, and colleagues.
• • Motivate and encourage the well-being of the team, displaying a positive attitude at all times.
• • Independent and autonomous. You don’t need hand-holding to get things done
• • Good prioritisation and focus skills
• • Empathy - understand what our customers need
• • Smart, fast learner and tech-savvy
• • Flexible and able to adapt to constant changes with a positive mindset
• • You are open to receiving and giving constructive feedback
• • You want to learn - we have a 7-Star management team to mentor you!
• • Honest, open and trustworthy: your peers and managers can trust you. You are a team player, don’t play political games, and care more about the team’s success than about your own career gains
• • Focused and determined: You don’t let yourself be distracted. You can focus on accomplishing big wins and don’t get lost in less important ideas that are floating around
• • You LOVE travel!
• • Receive competitive compensation
• • Rest and recharge with our generous allocation of 20 vacation days and 12 public holidays
• • Enjoy the flexibility of three medical plans to choose from, with company contributions and an HSA when enrolling in an HDHP medical plan
• • Take control of your physical health with additional comprehensive benefit plans, covering dental, vision and Wellhub’s gym subscription from your start date
• • Rest assured that you’re covered by life and disability policies from your start date, with options to add extra protection through voluntary buy-up plans
• • Plan for your future with our 401(k) plan with company matching contributions
• • Care for your furry friends through partner discounts on pet insurance
• • Join our unforgettable Perk events
• • Always feel supported with Spring Health, our market-leading wellbeing partner, providing fast, comprehensive access to 12x therapy and 12x coaching sessions for you and your loved ones
• • Focus on your family with 12-16 weeks’ paid parental leave
• • Let us help you move to one of our hubs with relocation support